Job Description

Are you looking for an exciting new challenge - one where you can really make a difference? Are you passionate about technology and keen to share your expertise internationally? Step forward and discover Swisslog Healthcare! Working as part of our #CUSTOMERSERVICE Team with a great team spirit, you will use the power of technology to shape the future of healthcare for forward-thinking customers. We're offering a talented individual the opportunity to join our incredible team and get the most out of their potential - could it be you?

Short Facts

Dubai, Middle East Field Service Permanent Position

Your collaboration

Customer Support & Satisfaction

: Ensure high customer satisfaction through effective complaint handling, regular care visits, and proactive communication regarding system performance and service needs.

Service Delivery

: Perform scheduled preventive maintenance, on-demand corrective actions, 24/7 emergency support, and paid services within the assigned area, including repairs and part replacements.

Training & Sales Support

: Train customers on system operations and light maintenance, promote parts orders, recommend inventory levels, and assist with consumables and defective part returns.

Reporting & Compliance

: Report product quality issues, maintain accurate service documentation, adhere to safety policies, and responsibly manage company and customer property.

Your competence

Education & Experience

: Bachelor's degree in Mechatronics or Electronic Engineering, with 3-5 years of field service experience on electro-mechanical products or equivalent.

Technical Skills

: Ability to read blueprints, schematics, and wiring diagrams; proficiency in PC hardware/software and Windows applications; basic IT/networking knowledge is a plus.

Communication & Interpersonal Skills

: Strong customer service orientation, excellent interpersonal and communication skills, fluent in English (spoken and written); Arabic proficiency is a bonus.

Other Requirements

: Valid driver's license and transportation; hospital or robotics experience is desirable but not essential.

Clarity on your path

At Swisslog Healthcare, we are constantly looking for people who shape and develop our company. We offer exciting opportunities to learn, develop and lead change. You benefit from clear communication and development plans that are aligned with your personal strengths and our common goals. Enjoy many other benefits that we are constantly reviewing and expanding.


Learn & Grow
Great Team Spirit
Modern Work Environment

Our commitment

We use automation to make a difference in hospitals and healthcare facilities. 1,200 dedicated employees in more than 3,500 facilities around the world are already relieving the burden on staff and giving them more time for patient care activities. With the latest technologies in the field of medication management, we are taking responsibility for shaping tomorrow's healthcare system to improve patient care and increase medication safety.