Job Description

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Resident Manager
Shangri-La Group | Abu Dhabi, United Arab Emirates
About Us
Find Your Shangri-La in Shangri-La
Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.
As we look ahead to new horizons, we invite you to join the world of Shangri-La - shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.
Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.
Traders Hotel, Qaryat Al Beri, Abu Dhabi offers 301 stylish guestrooms and suites, including 80 exclusive Traders Club rooms. Combining contemporary comfort with warm design, the hotel enjoys a prime location within the Qaryat Al Beri complex alongside Shangri-La properties, CHI, The Spa, and the Souk.
As the Resident Manager, your key responsibility will be to manage the day to day operation of the hotel, in line with company policy and brand standards. You will assist in maximizing all areas of profitability, through revenue generation and productivity to ensure enhanced levels of guest satisfaction by creating a unique and personalized experience in the hotel. Creates an environment that promotes development of people through coaching and mentoring. Represents the hotel through visibility and high profile with both in-house and external guests.
Key Responsibilities:

• Oversee daily operations of all hotel departments, ensuring seamless service delivery aligning with brand compliance.
• Pro-actively assess productivity and risks to the business - next shifts, next day, next month etc
• Drive guest satisfaction, quality assurance, and service excellence across the hotel complex.
• Manage departmental budgets and cost controlling to achieve financial targets.
• Work with the General Manager to develop and establish clear goals and support direct reports in achieving them. Provide specific feedback to the team about results.
• Ensure full compliance with UAE regulations, health and safety standards, and corporate policies.
• Actively aware of global, regional and local Sales and Marketing trends and pricing impacting the hotel or hotel outlets and addresses these threats and/or opportunities

About You:

• Holding a bachelor's degree in hospitality management or in a related field.
• Extensive management experience with a minimum of 2 years as Resident Manager/Hotel Manager or similar role in a Luxury hotel operations.
• Strong executive leadership and operational management experience in the field.
• Excellent strategic planning, financial acumen, and performance management skills.
• Proven ability to drive service excellence and guest satisfaction at a senior leadership level.
• Exceptional communication, stakeholder management, and decision-making skills.
• Strong knowledge of UAE hospitality regulations, compliance, and cultural considerations.
• Results-driven, resilient, and composed under pressure with a hands-on leadership approach.

Why Join Us:

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Skills Required