Job Description

Job Title: Resident Engineer - OpenStack Support (Telco Environment)

Location: UAE

Experience Required: 6-9 Years

Employment Type: Full-Time

Job Summary:

We are seeking an experienced Resident Engineer to support Red Hat OpenStack cloud

infrastructure and Cisco ACI networking for hosting Packet Core Network Functions in a

high-availability telecom environment. This role demands deep hands-on expertise in Red

Hat OpenStack (particularly versions 13 and 16), strong familiarity with Cisco ACI, and

operational knowledge of Nagios monitoring. The engineer will serve as the onsite

technical lead, ensuring platform stability, proactive monitoring, and seamless

collaboration with internal and external stakeholders.

Key Responsibilities:

? Provide onsite Level 2/3 operational support for Red Hat OpenStack (OSP 13 and

16) environments used to host critical Packet Core applications.

? Monitor infrastructure health and performance using Nagios, addressing alarms and

proactively mitigating risks.

? Troubleshoot and maintain core OpenStack components (Nova, Neutron, Keystone,

Cinder, Glance, etc.).

? Operate and support Cisco ACI fabric including policy, endpoint groups, APIC

configuration, and network segmentation.

? Perform routine operational tasks such as patching, service restarts, system tuning,

and log analysis.

? Act as a key point of contact between customer, cloud infrastructure, and network

teams.

? Participate in incident response, RCA, and change management procedures

aligned with ITIL practices.

? Contribute to high availability and disaster recovery readiness through regular

testing and backup verification.

? Create and maintain system documentation including network and platform

diagrams, SOPs, and operational guides.

? Provide technical leadership during planned maintenance and platform

enhancements.

Required Skills & Experience:

? 6+ years of experience in cloud infrastructure operations, specifically supporting

Red Hat OpenStack (OSP) in production environments.

? In-depth knowledge of Red Hat OpenStack Platform versions 13 and 16, with

proven experience in deployment, support, and upgrade scenarios.

? Experience supporting telecom network functions such as EPC/5GC (MME, SGW,

PGW, AMF, SMF, UPF) on OpenStack infrastructure.

? Strong working knowledge of Cisco ACI: APIC, fabric policies, contracts, and

troubleshooting of tenant networking.

? Proficient with Nagios for monitoring system resources, generating alerts, and

reporting.

? Strong skills in Linux system administration (preferably RHEL), and comfortable

with bash scripting and automation basics.

? Ability to perform log analysis, service debugging, and resolve complex platform

issues.

? Understanding of Layer 2/3 networking, SDN concepts, VXLAN, VLAN, and routing

protocols.

Preferred Qualifications:

? Certifications such as Red Hat Certified Specialist in OpenStack or Cisco ACI

certifications (CCNP Data Center) are a plus.

? Experience with additional observability tools like Prometheus, Grafana, or ELK Stack.

? Familiarity with automation/orchestration tools such as Ansible, Terraform, or GitOps

practices.

? Exposure to NFV/MANO frameworks in telco cloud environments.

? ITIL Foundation certification preferred.

Job Type: Full-time