Job Description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.


Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

We are seeking a professional and friendly Residences Receptionist to join our team at Swissotel Corniche Park Tower Residences Doha, Qatar. As the first point of contact for our residents and visitors, you will play a crucial role in ensuring a positive experience for everyone entering our residential property.

Greet and welcome residents, visitors, and guests in a professional and courteous manner Manage the front desk operations, including answering phone calls, responding to emails, and handling inquiries Process resident requests, complaints, and maintenance work orders efficiently Coordinate with various departments to resolve resident issues and ensure timely follow-up Maintain accurate records of visitor logs, packages, and resident information Assist with administrative tasks such as data entry, filing, and report generation Ensure the lobby and reception area are clean, organized, and presentable at all times Handle emergency situations calmly and professionally, following established protocols Provide information about building amenities, local attractions, and services to residents and guests Assist with move-in and move-out procedures for residents

Qualifications

High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred Previous experience in hospitality or customer service, preferably in a residential setting Fluency in Arabic and English, both written and spoken Excellent communication and interpersonal skills Proficiency in computer systems, including Microsoft Office and property management software Strong multi-tasking abilities and problem-solving skills Exceptional attention to detail and organizational skills Ability to work flexible hours, including evenings, weekends, and holidays as needed Professional appearance and demeanor Customer-focused attitude with a commitment to providing exceptional service

Additional Information

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits