Job Description

Job Category: Hotel-Operations
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Duties and Responsibilities
As Residences Liaison Officer, I will assume full responsibility for the efficient coordination to provide exceptional products and services within brand operating standards.
The duties and responsibilities will include:

• Assist the Director of Residences in preparing newsletters, updates, and notices for homeowners.
• Maintain accurate homeowner contact lists, preferences, and communication records.
• Support in the preparation of reports, presentations, and HOA/committee documentation.
• Track and compile owner feedback from surveys, calls, and meetings.
• Coordinate logistics for owner events, wellness activities, sustainability workshops, and social gatherings.
• Support in designing and distributing event invitations, calendars, and post-event communications.
• Assist in fostering connections between owners, creating a strong sense of community and belonging.
• Support onboarding and orientation programs for new owners (welcome packs, guides, contact points).
• Ensure all communications reflect Six Senses tone of voice and brand values.
• Collaborate with the Director of Residences on initiatives that enhance owner engagement and satisfaction.
• Review regularly all areas of residences to ensure adherence to LQA standards.
• Act as an administrative bridge between the Director of Residences, hotel teams, and developers when preparing owner communications.
• Follow up on action items from HOA meetings, owner feedback, and engagement initiatives.
• Maintain organized digital and physical filing systems for all residences communications and initiatives.
• Support the Chief Concierge and focus on the rejuvenation of the residential experience.
• Provide coverage for the Residences Concierge Supervisor during vacations or as required, ensuring continuity of service and smooth day-to-day operations.
• Track homeowner payments related to dues, fees, or special assessments (in coordination with finance).
• Prepare simple summaries or reminders for owners regarding financial responsibilities

Skills and Experience

• To execute the position of Residences Liaison Officer, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results.
• Possess a minimum of a bachelor's degree in hospitality or business management, along with at least three years of experience in a similar luxury hospitality operational role.
• Strong organizational and project coordination skills.
• Experience in event coordination and communication drafting.
• Strong written and verbal communication skills.
• Organized and detail-oriented with excellent follow-through.
• Proficient in Microsoft Office Suite / Outlook, digital communication platforms, and various hotel systems including PMS platforms and Residential Portals.
• Positive, proactive, and collaborative approach.

Skills Required