Company Description About Mama: Founded in 2008 by Serge Trigano and his sons Jxc3xa9rxc3xa9mie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

• xf0x9fx92xbc Manage resident requests and inquiries with professionalism and efficiency, offering solutions and personalized support.
• xf0x9fx93xa6 Coordinate deliveries, maintenance appointments, and amenity bookings to ensure smooth daily operations.
• xf0x9fx97xbaxefxb8x8f Maintain up-to-date knowledge of residence facilities, services, local attractions, and events to offer tailored recommendations.
• xf0x9fxa4x9d Collaborate with residence management, security, and housekeeping teams to deliver seamless and discreet service.
• xf0x9fx9bxa0xefxb8x8f Address resident concerns with discretion and efficiency, escalating to management when necessary.
• xf0x9fxa7xb9 Ensure the lobby, reception, and concierge desk remain clean, organized, and presentable at all times.
• xf0x9fx8cx9f Adhere to MAMA Shelter's service values and etiquette in all interactions with residents and colleagues.
• xf0x9fx94x90 Uphold the confidentiality and integrity of resident data in compliance with legal and organizational policies.

Qualifications

• xf0x9fx9bx8exefxb8x8f Previous experience in concierge, front office, or reception role, preferably in a hospitality environment.
• xf0x9fx92xbb Proficiency in using property management systems (PMS) and office software such as Microsoft Word and Excel.
• xf0x9fx97xa3xefxb8x8f Excellent communication skills in English; knowledge of Russian or other languages is a plus.
• xf0x9fx98x8a Strong customer service orientation and a friendly, professional demeanor.
• xf0x9fx94x8d Attention to detail and ability to manage multiple tasks efficiently.
• xf0x9fx95x92 Ability to work flexible schedules, including evenings, weekends, and holidays.
• xf0x9fx94x92 A commitment to maintaining confidentiality and adhering to legal and organizational policies.

Additional Information We're sure you know the beatxf0x9fx8exb6: 1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm. Chorus: After the successful telephone interview, we will see you at Mama, be ready! (chorus x2 depending on the position) Last verse: Mama won't leave you wondering; you will have an answer from us whatever the outcome '