Job Description

About Us
Find Your Shangri-La in Shangri-La
Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai's glittering skyline, every visit becomes an unforgettable experience.
About the Role
As the Reservations Supervisor, you will assist the Reservations Manager in the supervision of all activities pertaining to the Reservations Department to achieve the highest possible occupancy levels for the purpose of maximizing room revenues and profit.
Key Responsibilities

• Guide and supervise reservations agents in the daily tasks to ensure a consistently high quality of work.
• Provide hands-on training for colleagues on a continuous basis.
• Handle special projects delegated by the Reservations Manager.
• Implement reservation procedures and measure performance against results.
• Coordinate reservation requirements and handle inter-department communications.
• Handle staff scheduling and administrative report requirements.
• Maintain good relations with corporate accounts, travel agencies, airline and other booking sources.
• Monitor group reservations activities and cut-off schedules.
• Alert Reservations Manager of any sudden fluctuations in occupancy levels.
• Perform Arrival Check for next day's arrival to make sure all booking details are furnished and well-coordinated

About You

• Self-driven, ambitious, and motivated, consistently demonstrating professionalism, integrity, and strong work ethics.
• Thinks creatively and strategically, offering innovative and tailored solutions for client needs.
• Communicates fluently in English.
• Has proven work experience in similar role in a luxury hotel or a 5* hotel environment.
• Is proficient in Microsoft Office Suite and fully understands room operations.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Skills Required