Job Description

Company Description

The iconic

Queen Elizabeth II (QE2)

is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

As a Reservation Supervisor, you will play a crucial role in managing our reservation department, ensuring exceptional guest experiences, and maximizing revenue through efficient booking processes.

Manage and process room reservations promptly, ensuring accuracy and adherence to established standards and procedures. Monitor room availability, rates, and allotments, providing monthly reports on actual materialisation. Maintain comprehensive knowledge of all guest rooms, suites, hotel facilities, and services, including their locations, rates, and amenities. Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary. Ensure effective inventory control, maintain supply pars, and reorder when needed within budget constraints. Train and communicate yield management principles and room inventory control to the reservation team. Manage and update all guest booking materials, including vouchers, guarantee letters, and e-mail correspondence. Monitor and update room rates, packages, and standardised wording for notes and comments, informing relevant sections of any changes. Maintain proficiency in Opera and other reservation software systems. Perform other duties as assigned by the Department head and adhere to Reservations Policies and Procedures.

Qualifications

Minimum of 3-5 years of experience in hotel reservations or front office operations Proven supervisory experience in a hospitality environment Strong knowledge of reservation systems and property management software Excellent communication and interpersonal skills Ability to multitask and work efficiently in a fast-paced environment Demonstrated problem-solving and decision-making skills Strong attention to detail and accuracy in data entry and financial transactions * Knowledge of revenue management principles and practices