Job Description

We are seeking an exceptional

Reservations / Revenue Manager

with proven expertise in luxury hospitality to optimize revenue performance, maximize profitability, and support world-class guest experiences. This role is ideal for a strategic, analytical professional who thrives in a fast-paced, data-driven environment and consistently delivers 5-star commercial results.

Key Leadership Responsibilities

Lead and manage all Reservations and Revenue operations including Reservations, Distribution, Forecasting, and Pricing Develop and execute revenue management strategies to maximize ADR, occupancy, and RevPAR Monitor market trends, demand patterns, and competitor pricing to drive optimal rate positioning Oversee reservations processes to ensure accuracy, efficiency, and brand compliance Manage room inventory, rate structures, restrictions, and yield controls across all channels Drive OTA performance, channel mix optimization, and distribution cost control Collaborate closely with Sales, Marketing, Front Office, and Finance teams Prepare forecasts, budgets, and detailed revenue performance reports Analyze KPIs and implement corrective actions to improve results Ensure compliance with luxury brand standards, SOPs, and revenue management best practices

Required Qualifications

Degree or Diploma in Hospitality Management, Business, Finance, or related discipline Minimum 5 years' experience in Reservations and/or Revenue Management within a 5-star or luxury hotel Minimum 3 years' experience in a Reservations Manager, Revenue Manager, or similar leadership role Advanced knowledge of Opera PMS, RMS platforms, and channel management systems Excellent command of English; additional languages highly desirable

Core Competencies & Skills

Strong commercial acumen with a strategic and analytical mindset Exceptional numerical, forecasting, and data analysis skills Excellent communication, influencing, and stakeholder management abilities Proven ability to perform under pressure and make sound commercial decisions High attention to detail with a results-driven approach Professional grooming and impeccable presentation Flexibility to work extended hours during peak business periods

How to Apply:

Submit your resume via Indeed or email to dxbkp.hr@gloria-hotels.com.

Job Type: Full-time