Job Description

We are seeking a highly motivated and detail-oriented Reservations Manager to join our team. The ideal candidate will be responsible for overseeing all aspects of our reservations department, ensuring a seamless and exceptional experience for our guests. The Reservations Manager will lead a team of reservations agents, manage room inventory, and implement strategies to maximize occupancy and revenue.

Responsibilities:

Manage and supervise the reservations team, providing training, guidance, and performance evaluations. Develop and implement standard operating procedures (SOPs) for the reservations department. Monitor and analyze reservation trends, making recommendations to the management team. Oversee group and corporate bookings, ensuring all details are accurate and communicated effectively. Maintain accurate and up-to-date records of room inventory, rates, and availability. Collaborate with the sales and marketing teams to develop promotional packages and special offers. Handle guest inquiries, concerns, and special requests in a professional and timely manner. Generate regular reports on occupancy, revenue, and other key performance indicators (KPIs). Ensure compliance with all company policies and procedures.

Requirements:

Bachelor's degree in Hospitality Management, Business Administration, or a related field. Minimum of 3-5 years of experience in a reservations or front office management role, preferably in a hotel or resort setting. Proven leadership skills with the ability to motivate and mentor a team. Strong knowledge of hotel management software (e.g., Opera, Cloudbeds, etc.). Excellent communication, interpersonal, and organizational skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

What We Offer:

Competitive salary and benefits package. Opportunities for professional growth and development. A positive and collaborative work environment. Employee discounts on company services.

How to Apply:

If you are a passionate and results-driven individual with a strong background in reservations management, we encourage you to apply. Please submit your resume and cover letter to [Email Address] with the subject line "Reservations Manager Application."

Job Type: Full-time

Pay: AED5,000.00 - AED7,000.00 per month