Job Description

Job Summary
The Reservations Manager will manage the Reservations function and work closely with revenue, marketing, sales and other relevant functions.

• Delivering exceptional customer service to guests at all times
• Handle complaints and enquiries in a polite and efficient manner
• Processing all reservations, checking room rates and loading of all new rates and availability
• Working closely with the marketing and finance departments to prepare reports on booking counts and forecasts
• To adhere to all company policies and brand standards to ensure the overall success of the business
• Managing and overseeing all group bookings
• Participate in marketing and revenue meetings
• Ensure efficient filing and data entry policies are adhered to
• Display leadership skills and assisting in training, development and recruitment

Requirements

• Fluent, business level, written and spoken English communication skills. Arabic or Russian beneficial
• 2 years UAE employment experience in holiday home operator or hotel
• University Degree in Economics, Finance, Accounting or Hospitality
• Advanced Microsoft Office (formatting, track changes, mail merge) Excel (pivot tables and formulas) and Powerpoint
• Excellent multitasking and organizational skills
• A hardworking attitude, attention to detail and demonstrated ability to work efficiently under pressure
• Professional demeanor with experience in a multinational environment
• Strong business orientation in diagnosis and analysis to maximize guest satisfaction and company revenue.

Skills Required