Job Description

Key Responsibilities:

Handle all reservation requests via phone, email, online platforms, and travel partners in line with hotel policies. Process individual and group reservations accurately, ensuring all details are correctly recorded in the system. Manage room allocations, availability updates, and daily inventory control. Provide prompt and accurate responses to guest inquiries regarding rates, room types, packages, and promotions. Upsell room categories, packages, and hotel services to maximize revenue. Coordinate with Front Office, Sales, and other departments to ensure smooth arrival experiences. Prepare and update reservation reports, forecasts, and daily pick-up information. Handle reservation modifications, cancellations, and special requests efficiently. Maintain high standards of guest data accuracy and confidentiality. Assist with group blocks, contracts, and communication with organizers or travel agents. Deliver excellent service and maintain a professional and friendly reservation experience.

Requirements:

Previous experience in a 5-star hotel Reservations or Front Office role is essential. Strong communication, customer service, and sales skills. Professional appearance, telephone etiquette, and a positive attitude. High level of accuracy, organization, and ability to multitask. Proficiency in hotel reservation systems and Microsoft Office is an advantage.

How to Apply:

Submit your resume via Indeed or email to dxbkp.hr@gloria-hotels.com.

Job Type: Full-time