Job Description

About Us

At

Holiday Inn Hotels & Resorts,

our job is to bring the joy of travel to everyone. That's where you come in. We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one. When you're part of the Holiday Inn Hotels & Resorts brand you're more than just a job title.

Holiday Inn Abu Dhabi,

is looking for a dynamic and highly motivated

Reservations Agent

to join our dynamic team! Holiday Inn is the first of its brand in Abu Dhabi. The hotel places you right at the heart of the city's cultural and business landmarks. Located just 5 minutes from ADNEC and 10 minutes from the iconic Sheikh Zayed Grand Mosque, the hotel offers a prime setting for business, leisure, and exploring the best of Abu Dhabi. With vibrant dining, relaxing leisure facilities, and versatile event spaces, we deliver genuine hospitality that feels like home.

What's the job?

Step into the role of

Reservations Agent

, where your proactivity, adaptability, and quick learning will make you an indispensable part of our team. In this exciting position, you'll ensure smooth, seamless operations while delivering exceptional service at every step. You'll manage

FIT reservations

, handling individual bookings with accuracy and care. You'll also take charge of

group reservations

--from the very first inquiry to final confirmation--coordinating room blocks, event spaces, and special requests by working closely with multiple departments.



Above all, you'll be a trusted point of contact for both group and individual guests, answering questions, resolving concerns, and creating a positive, memorable experience throughout the entire booking journey.

A little taste of your day-to-day

Every day is different, but you'll mostly be:



In this role, you'll create unforgettable impressions for our guests through warm, genuine communication and exceptional attention to detail. You'll manage reservation inquiries across phone, email, and online platforms with professionalism, speed, and accuracy. You will play a key part in

maximizing revenue

by confidently upselling rooms, packages, and hotel services while ensuring every booking is flawlessly processed and aligned with hotel standards. Collaboration is essential--you'll work closely with the Front Office, Sales, and Revenue teams to deliver a seamless, memorable guest experience from start to finish. Stay on top of room categories, rates, and special promotions, and respond to guest requests or concerns with courtesy and urgency, ensuring satisfaction at every touchpoint. If you're passionate, driven, and eager to grow, join us in creating exceptional guest moments while contributing to operational excellence and achieving our financial goals.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.


At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey? Hit the 'Apply' button and start your journey with us today.



We are an equal opportunity employer.





Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.