Reservations Agent
Abu Dhabi, United Arab Emirates
Job Description
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability
- Ensure clients\' satisfaction and adherence to Emirates Palace Mandarin Oriental service standards
- Follow internal credit policy
- Follow up on lost business and bring information about them to the knowledge of the department superiors
- Spot-check reservations made the previous day and check all VIP arrivals
- Test calls LQA / IFH results
Key Competencies and Qualifications
- Diploma in Hospitality Management or equivalent
- Minimum one year working experience in the luxury hotel industry in the same role
- Guest focused
- A team player who delivers at his/her best
- Trustworthy and responsible
- Composed and able to handle pressure
- Attention to detail
- Excellent communication in English both oral and writing, Russian language will be an advantage
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Mandarin Oriental Hotel Group
8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong
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Job Detail
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Job IdJD1737953
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned