Job Description

Reservations Agent - 25hours Hotel One Central - Accor Hotels Dubai
Accor is hiring a detail-oriented and customer-focused Reservations Agent for 25hours Hotel One Central, a vibrant lifestyle property located near Dubai International Financial Centre. This role is ideal for someone passionate about hospitality, communication, and delivering exceptional guest experiences in a dynamic environment.
Location: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Reservations-Ticketing
Salary: 9000-11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Position Overview
The Reservations Agent plays a key role in ensuring smooth reservation processes, maintaining accurate data, and supporting revenue management strategies. The position requires excellent communication skills, proficiency in reservation systems, and the ability to manage guest interactions efficiently while maximizing hotel occupancy and revenue.
Key Responsibilities

• Handle all reservation inquiries, modifications, and cancellations promptly and professionally.
• Identify guest needs and recommend suitable room types, packages, and rates.
• Follow up on reservation confirmations and pre-arrival arrangements.
• Maintain accuracy in the PMS and reservation systems, ensuring proper data entry for rate codes, segmentation, and guest details.
• Apply effective upselling techniques to maximize room revenue and occupancy.
• Ensure all special requests and booking details are communicated to relevant departments.
• Coordinate closely with the Front Office and Revenue teams to optimize room allocation.
• Enroll guests into Accor's loyalty programs (ALL and Ennismore Disloyalty).
• Support the Reservations Supervisor and Assistant Revenue Manager in achieving departmental goals.
• Monitor and manage reservation reports, ensuring data accuracy and completeness.
• Handle telephone and email inquiries with professional etiquette and hospitality.
• Maintain confidentiality of guest information and adhere to hotel privacy standards.
• Participate in training and contribute to continuous improvement of service standards.
• Demonstrate full understanding of hotel policies, cancellation terms, and booking procedures.
• Assist with other duties as assigned by management to support overall operations.

Candidate Requirements

• 1-3 years of experience in hotel reservations or front office, preferably in a 4- or 5-star property.
• Strong knowledge of reservation systems such as Opera Cloud, RESAweb, and Synxis.
• Fluent in English and Arabic (both written and spoken).
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to multitask and maintain attention to detail in a fast-paced environment.
• Knowledge of revenue management principles and upselling techniques.
• Friendly, confident personality with a guest-oriented approach.
• Professional appearance and high personal integrity.
• Team player with enthusiasm for learning and collaboration.

What We Offer

• Ten free nights per year across 25hours Hotels globally.
• Discounts on hotel stays, restaurants, and bars across Accor and Ennismore properties.
• Career development and training opportunities through Accor Academies.
• Fun, inclusive work culture with staff events and recognition programs.
• Access to exclusive partner benefits and lifestyle perks.

About the Company
25hours Hotel One Central, part of Accor's lifestyle division Ennismore, brings a bold and playful spirit to Dubai's hospitality scene. Located near the Museum of the Future and DIFC, the hotel blends Bedouin heritage with contemporary design and offers guests an energetic, creative atmosphere. Accor, a global hospitality leader with over 5,500 hotels and 10,000 restaurants in 110 countries, continues to redefine modern hospitality through innovation, diversity, and heartfelt service.
Job Title Reservations Agent - 25hours Hotel One Central - Accor Hotels Dubai
Reservations Agent - 25hours Hotel One Central - Accor Hotels Dubai
Accor is hiring a detail-oriented and customer-focused Reservations Agent for 25hours Hotel One Central, a vibrant lifestyle property located near Dubai International Financial Centre. This role is ideal for someone passionate about hospitality, communication, and delivering exceptional guest experiences in a dynamic environment.
Location: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Reservations-Ticketing
Salary: 9000-11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Position Overview
The Reservations Agent plays a key role in ensuring smooth reservation processes, maintaining accurate data, and supporting revenue management strategies. The position requires excellent communication skills, proficiency in reservation systems, and the ability to manage guest interactions efficiently while maximizing hotel occupancy and revenue.
Key Responsibilities

• Handle all reservation inquiries, modifications, and cancellations promptly and professionally.
• Identify guest needs and recommend suitable room types, packages, and rates.
• Follow up on reservation confirmations and pre-arrival arrangements.
• Maintain accuracy in the PMS and reservation systems, ensuring proper data entry for rate codes, segmentation, and guest details.
• Apply effective upselling techniques to maximize room revenue and occupancy.
• Ensure all special requests and booking details are communicated to relevant departments.
• Coordinate closely with the Front Office and Revenue teams to optimize room allocation.
• Enroll guests into Accor's loyalty programs (ALL and Ennismore Disloyalty).
• Support the Reservations Supervisor and Assistant Revenue Manager in achieving departmental goals.
• Monitor and manage reservation reports, ensuring data accuracy and completeness.
• Handle telephone and email inquiries with professional etiquette and hospitality.
• Maintain confidentiality of guest information and adhere to hotel privacy standards.
• Participate in training and contribute to continuous improvement of service standards.
• Demonstrate full understanding of hotel policies, cancellation terms, and booking procedures.
• Assist with other duties as assigned by management to support overall operations.

Candidate Requirements

• 1-3 years of experience in hotel reservations or front office, preferably in a 4- or 5-star property.
• Strong knowledge of reservation systems such as Opera Cloud, RESAweb, and Synxis.
• Fluent in English and Arabic (both written and spoken).
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to multitask and maintain attention to detail in a fast-paced environment.
• Knowledge of revenue management principles and upselling techniques.
• Friendly, confident personality with a guest-oriented approach.
• Professional appearance and high personal integrity.
• Team player with enthusiasm for learning and collaboration.

What We Offer

• Ten free nights per year across 25hours Hotels globally.
• Discounts on hotel stays, restaurants, and bars across Accor and Ennismore properties.
• Career development and training opportunities through Accor Academies.
• Fun, inclusive work culture with staff events and recognition programs.
• Access to exclusive partner benefits and lifestyle perks.

About the Company
25hours Hotel One Central, part of Accor's lifestyle division Ennismore, brings a bold and playful spirit to Dubai's hospitality scene. Located near the Museum of the Future and DIFC, the hotel blends Bedouin heritage with contemporary design and offers guests an energetic, creative atmosphere. Accor, a global hospitality leader with over 5,500 hotels and 10,000 restaurants in 110 countries, continues to redefine modern hospitality through innovation, diversity, and heartfelt service.
Post Details
Job Start Date
Salary from 9000.00
Salary to 11000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required