Job Description

Key Responsibilities:

Manage and Oversee Operations: Lead and manage daily operations, including travel bookings, hotel accommodations, tour packages, and visa services. Customer Relationship Management: Ensure high levels of customer satisfaction by providing exceptional service and addressing client needs and concerns. Team Leadership: Supervise and motivate a team of travel consultants, ensuring excellent service and a collaborative work environment. Marketing & Promotion: Develop and implement marketing strategies to promote travel packages, special deals, and excursions. Vendor & Partner Relations: Build and maintain relationships with airlines, hotels, and other travel partners to secure the best deals and services. Compliance: Ensure adherence to industry regulations and company policies, including safety, legal, and financial standards. Budgeting & Financial Management: Oversee budgeting for travel operations, ensuring cost-effectiveness and profitability. Market Research: Stay up to date with market trends, client preferences, and competitor activities to identify new opportunities. Itinerary Planning: Design and offer customized travel itineraries based on client preferences, ensuring unforgettable travel experiences. Problem Solving: Resolve any issues related to travel disruptions, cancellations, or client complaints efficiently and professionally.

Qualifications and Skills:

Bachelor's degree in Tourism, Hospitality, Business Management, or a related field. 3-5 years of experience in travel and tourism management, with a proven track record in managing travel operations and leading teams. Proficiency in Global Distribution Systems (GDS) such as Amadeus, Galileo, or Sabre. Strong organizational and leadership skills with the ability to multitask and manage multiple projects. Excellent interpersonal and communication skills. Knowledge of travel industry regulations, visa processes, and international travel requirements. Experience in budgeting and financial management. Problem-solving skills and ability to work under pressure. A passion for travel and customer satisfaction. IATA certification is mandatory.
Job Types: Full-time, Permanent

Pay: AED4,500.00 - AED7,000.00 per month