Reservation Supervisor Job in Sea Point Hotels

Reservation Supervisor

Dubai, DU, AE, United Arab Emirates

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Job Description

The

Reservation Supervisor

will be responsible for managing the daily operations of the reservations department, ensuring all inquiries and bookings are handled efficiently, accurately, and with exceptional guest service. This role supports the Revenue and Front Office teams by optimizing room inventory, monitoring booking trends, and training team members on best practices.

Key Responsibilities:

Supervise the reservations team and ensure all bookings are processed promptly and accurately Monitor room inventory and coordinate with Revenue and Front Office to maximize occupancy and revenue Respond to reservation inquiries via phone, email, and online platforms professionally and promptly Oversee group bookings, special requests, and VIP arrangements Review daily arrivals and no-show reports, and adjust bookings accordingly Ensure all data is accurately entered into the Property Management System (PMS) Prepare and analyze reservation reports to identify trends and opportunities Train, coach, and evaluate reservation agents for consistent performance and service quality Collaborate with sales and marketing teams to support promotional campaigns and packages Resolve guest complaints related to reservations in a timely and professional manner Maintain strong knowledge of hotel services, room types, packages, and promotions
Job Type: Full-time

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