Job Description

Reservation Sales Agent - Reservation - Jumeirah Muscat Bay - (25000037)

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Muscat Bay

Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat's breathtaking nature, with mountains meeting the sea at the resort's doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.


Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.

About the Job:

An opportunity has arisen for a Reservation Sales Agent - Reservation to join Jumeirah Muscat Bay. The main duties and responsibilities of this role are:

Respond to all emails within 24 hours, prioritizing current and upcoming bookings, while maintaining professional email and telephone etiquette at all times. Answer incoming calls within three rings using proper greetings and in compliance with IFH & LQA standards, ensuring a professional guest experience. Collect, verify, and update complete guest details in Opera (repeat guest status, contact details, passport copies, flight information, preferences, and special occasions) and carefully review all correspondence for instructions and special requests, ensuring correct communication to all concerned departments. Ensure all reservations are guaranteed with payment before the cancellation deadline; actively follow up on no-shows and unresponsive guests, process cancellations when required, apply applicable no-show charges, and update the Manager on status. Communicate all last-minute changes (new bookings, cancellations, amendments) promptly; reconcile commissionable bookings on extranets when required, apply correct partner rates, ensure invoices match Opera records, protect guest and company data, and conduct quality checks on room rates to avoid errors or rebates.

About you

The ideal candidate for this position will have the following experience and qualifications:

A High School Diploma is essential, while a Bachelor's Degree in Hotel Management or a related field is preferred. A minimum of 2-3 years of experience in a similar position within a luxury 5-star hospitality environment is desirable. The candidate must have intermediate proficiency in Microsoft Office applications. Strong problem-solving ability along with leadership and team management skills is required. The individual should also be creative, detail-oriented, and capable of managing projects effectively.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

Access to Learning & Development programmes and clear career pathways Opportunities for internal mobility within our global network Colleague discounts on food, beverage and hotel stays worldwide Health care and insurance benefits Locally competitive salary Locally relevant benefits as determined by the property.



Primary Location: Makkah / Mecca
Job: Jumeirah Job Group
Organization: Jumeirah Muscat Bay [JMBH]
Job Posting: Dec 3, 2025, 1:02:12 AM