Job Description

Job Summary: The Reservation Manager / Head Hostess is responsible for overseeing all aspects of the reservation system, managing the host/hostess team, and ensuring a smooth and welcoming guest experience. This role requires excellent organizational skills, strong leadership, and the ability to maintain high service standards while optimizing seating efficiency. Key Responsibilities: Reservation Management:

• Manage and oversee the restaurant's reservation system (e.g., OpenTable, Resy, or other booking platforms).
• Monitor and adjust table allocations to maximize seating efficiency and revenue.
• Handle VIP reservations, special requests, and large party bookings.
• Coordinate with the kitchen and service staff to ensure smooth seating and guest flow.
• Address reservation conflicts, no-shows, and last-minute changes professionally.

Guest Experience & Front Desk Operations:

• Greet guests warmly and ensure a positive first impression.
• Oversee the host/hostess team, ensuring proper seating rotations and fair table distribution.
• Manage waitlists during peak hours, providing accurate wait times and updates.
• Resolve guest complaints or seating issues promptly and diplomatically.
• Maintain a clean and organized host stand and entry area.

Team Leadership & Training:

• Train, schedule, and supervise the host/hostess team.
• Conduct pre-shift meetings to communicate reservations, VIPs, and special events.
• Ensure staff adheres to dress code, service standards, and restaurant policies.
• Provide performance feedback and assist in evaluations.

Administrative & Communication Duties:

• Generate daily reservation reports and communicate with management on capacity planning.
• Liaise with the marketing/events team for promotions or private dining inquiries.
• Assist in developing and updating reservation policies and procedures.
• Maintain an up-to-date database of guest preferences and special occasions.

Qualifications & Skills:

• Experience: 2+ years in a host/hostess, reservationist, or front-of-house role (fine dining or high-volume preferred).
• Leadership: Prior supervisory experience is a plus.
• Tech-Savvy: Proficient in reservation software (OpenTable, Resy, SevenRooms, etc.) and POS systems.
• Communication: Exceptional interpersonal and conflict-resolution skills.
• Organization: Ability to multitask in a fast-paced environment.
• Flexibility: Willingness to work evenings, weekends, and holidays.

Preferred Attributes:

• Strong problem-solving skills and a guest-first mindset.
• Knowledge of restaurant operations and floor plan optimization.
• Professional appearance and demeanor.

Benefits (if applicable):

• Competitive salary + tips (if applicable)
• Health insurance, dining discounts, and professional development opportunities