Job Description

Job Title:

Reservation Executive

Industry:

Limousine / Chauffeur Services

Job Summary:

The Reservation Executive is responsible for handling booking requests, coordinating with drivers and operations teams, and ensuring smooth scheduling of limousine services while delivering excellent customer service.

Key Responsibilities:

Handle reservation inquiries via phone, WhatsApp, email, and online platforms Create, modify, and cancel bookings in the reservation system Coordinate with operations and drivers to ensure timely service delivery Confirm trip details such as pickup location, timing, vehicle type, and special requests Monitor trip schedules and resolve booking or allocation issues Maintain accurate records of reservations and customer details Handle customer complaints and provide quick resolutions Ensure compliance with company policies and service standards Support billing and invoicing by sharing trip details with accounts/operations team

Required Skills & Qualifications:

1-3 years experience in limousine, taxi, or hospitality reservations Good communication skills in English (Arabic is an advantage) Familiarity with UAE roads and locations Basic computer skills (Excel, email, booking software) Ability to work under pressure and manage multiple bookings Customer-focused attitude and professional conduct

Working Conditions:

Shift-based duty (morning/night shifts) Office-based role with coordination across departments

Preferred Candidate:

Previous experience in limousine or transport company Knowledge of RTA regulations and chauffeur operations
Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month