Job Description

Reservation Agent - Tourism Company

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Position Summary:

We are seeking an experienced Reservation Agent with a minimum of 2 years of relevant experience in hotel reservations and contracting. The ideal candidate is fluent in both Arabic and English, with excellent communication and negotiation skills.

Primary Responsibilities:

Liaise with key departments to ensure smooth operational processes. Build and maintain strong relationships with hotels to negotiate exclusive rates, special offers, allocation overrides, and terms and conditions. Analyze, verify, and compare rates with other suppliers and competitors to ensure market competitiveness. Provide guidance to internal teams on contract generation and management. Maintain all contract-related documents and correspondence accurately and systematically. Provide insights on leading destinations and popular properties in the market. Stay updated on changes to relevant rules and regulations, including free sell/stop sales and room allocations. Act as the main point of contact for suppliers regarding contract-related issues. Monitor contracts and make recommendations on renewals, extensions, or closures based on company interests. Ensure all internal contract documents are accurate and up-to-date. Secure the most competitive conditions for the company in the market. Handle hotel reservations efficiently, ensuring accuracy and high-quality service. Convince and guide clients effectively, offering tailored solutions to meet their needs and preferences. Demonstrate a strong ability to differentiate between various products and hotel offerings, ensuring clients receive the most suitable options.
Qualifications:

Minimum of 3 years of relevant experience in B2B contracting or hotel reservations. Excellent communication skills, both written and verbal, in Arabic and English. Strong reading and comprehension skills. Exceptional organizational skills and attention to detail. Well-established relationships with various hotels, resorts, and suppliers. Proven ability to make effective reservations, persuade clients, and distinguish between product offerings.
Additional Responsibilities:

Review sales performance and contribute to performance improvements. Enhance the company's reputation through professional and efficient service. Handle client complaints and inquiries promptly and professionally. Perform follow-ups as needed and ensure all commitments are met.
Job Type:

Full-time
Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month