Reservation Agent
Sharjah, United Arab Emirates
Job Description
Reservation Agent
Job Summary:
The Reservation Agent is the first point of contact for many guests, handling incoming inquiries and converting them into confirmed bookings. This role requires excellent communication skills and a strong sales focus.
Key Responsibilities:
- Answer phone calls, emails, and online inquiries regarding room availability, rates, and amenities.
- Accurately process reservations, modifications, and cancellations using the hotel's property management system (PMS).
- Upsell room categories and promote hotel services (e.g., spa, dining).
- Handle special requests (e.g., room preferences, dietary needs) and ensure they are recorded accurately.
- Maintain knowledge of current promotions, packages, and policies.
- Prepare and send confirmation emails to guests.
- High school diploma or equivalent.
- Previous experience in a reservations, call center, or front office role is preferred.
- Excellent telephone etiquette and clear verbal communication skills.
- Proficiency in computer systems and typing.
- Strong sales ability and attention to detail.
Skills Required
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Job Detail
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Job IdJD2049973
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, United Arab Emirates
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EducationNot mentioned