Job Description

We are looking for a Reservation & Administrative Manager to help us implement and adapt our growth plan in the vacation rental industry. The ideal candidate will have experience in short-term rentals or hospitality, with strong leadership, organizational, and communication skills.

Key Responsibilities

Supervise and support the Reservation Officer to ensure smooth day-to-day operations. Coordinate with the Sales team to manage reservations and property listings across multiple portals (Airbnb, Booking.com, Bayut, Dubizzle, Property Finder, etc.). Prepare and maintain month-end ledgers and statements for landlords, ensuring accuracy and timely reporting. Handle DTCM permits, including preparation of tenancy and landlord contracts. Oversee DTCM portal check-ins and check-outs, ensuring full compliance. Ensure all reservations and guest details are accurately updated in the CRM system daily. Generate and analyze daily and monthly reports for availability, revenue, and performance using Microsoft Excel. Manage DEWA, Empower, Gas, and building registrations (Emaar, Damac, etc.) for all new holiday home units. Communicate effectively with guests across OTAs, ensuring prompt and professional responses. Support the Operations team by providing accurate guest and booking information. Maintain organized records and assist with administrative documentation.
Requirements

Minimum 3 years of experience in reservations, administration, or a similar hospitality/vacation rental role. Excellent command of Microsoft Excel and Word. Strong communication and coordination skills. Good understanding of DTCM regulations and procedures. Ability to manage multiple tasks efficiently and meet deadlines. Leadership skills to manage and train junior team members.
What We Offer

Competitive salary (based on experience). Timely salary payments. Supportive and reliable management. Career growth opportunities. 2-year residence visa. Health insurance.
Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month