Job Description

Role Overview:

The Rental Executive is responsible for delivering a high standard of customer service while managing end-to-end vehicle rental transactions. The role involves identifying customer needs using company-approved sales and service techniques, offering suitable rental products and optional services, and ensuring all rental and return documentation is completed accurately. The Rental Executive plays a key role in ensuring a smooth customer experience, maintaining compliance with company policies, supporting fleet coordination, and handling financial documentation such as petty cash and fuel slips.

Key Responsibilities:

Use company-approved sales and service techniques when determining customer needs. Offer optional products to meet customer wants and needs. Prepare all rental and return documents accurately and completely. Qualify each customer in accordance with company rental requirement guidelines. Provide customers with assistance such as directions, maps, local area information, and appropriate service details. Review rental parameters with all customers to ensure a clear understanding of rates and service charges. Ensure the return date and time on the rental agreement are accurate. Review all charges with the customer at the time of vehicle return. Prepare the Rental Agreement folder with all required information. Answer incoming calls promptly and assist customers in a friendly and professional manner. Assist customers by effectively resolving all customer service issues. Coordinate and assist customers within the queue to minimize wait times and ensure efficient service delivery. Prepare daily key reports and car requirement updates for each location in coordination with the Fleet Coordinator. Ensure petty cash claims and fuel slips are maintained accurately and submitted on a regular basis. Conduct regular follow-ups on overdue accounts, ensuring outstanding amounts are communicated to customers and collected accordingly. Perform additional duties as assigned or assumed on personal initiative.

Skills and Qualifications:

Minimum 1-2 years of experience in customer service, car rental, hospitality, or a related service industry Strong customer service and sales skills, with the ability to upsell rental products and optional services Good verbal and written communication skills High attention to detail and accuracy in documentation and cash handling Ability to resolve customer issues effectively in a fast-paced environment Good organizational and time-management skills with the ability to manage multiple customers Basic computer proficiency and familiarity with rental or reservation systems Ability to work collaboratively with internal teams, including fleet coordination Valid driving license is an advantage
Job Types: Full-time, Fresher

Pay: AED3,500.00 - AED4,000.00 per month