Job Description

Reporting to the Director of Renewals EMEA - The Maintenance/Renewal Account Executive Works closely with Contracts Administration, Account Directors - Sales, and other peers in the account team.

Key Responsibilities

Own, drive and manage the renewal process for assigned customers in collaboration with the broader account team. Actively engage with key decision-makers within customer organisations to identify customer roadblocks and ensure on-time commitments. Maintain and report an accurate 90-day rolling forecast of renewals. Identify customer goals and negotiate/execute renewal contracts that align with those goals. Identify upsell/cross-sell opportunities to maximise customer growth while protecting and enhancing the relationship. Communicate risk clearly and lead resolution strategies, escalating when appropriate. Proactively identify areas of process improvement and efficiency.

Skills & Experience Required

University degree (or equivalent work experience) 2-4 years of experience in Renewals, Customer Service or Sales in a fast-paced environment (preferably technology) Strong work ethic, ability to work collaboratively. Proactive approach, strong attention to organisation, time management and detail-oriented capabilities. Skills in discovery, negotiation and closing that allow for value-based contract negotiations at all levels. Excellent oral and written communication in English. Team-player with positive attitude and proven ability to build strong relationships inside and outside the company. Experience using CRM (especially Salesforce) and Microsoft Office Suite (Outlook, Teams, Excel) Ability to quickly adapt to changes in a dynamic environment.

Additional Notes / Context

The role emphasises renewals for maintenancecontracts (i.e., ongoing service/licence renewals) rather than purely new sales. There's an expectation of proactive sales mindset (upsell/cross-sell) in addition to renewal retention. The customer base spans Europe region, which suggests familiarity with Europe markets. Using accurate forecasting (90-day rolling renewal pipeline) is key--so strong data & pipeline management skills are valued. * The role is remote and likely requires flexibility for time zones across Europe