Job Description

Company:

Flying Colour Business Setup Services L.L.C

Industry:

Company Formation / Registration Services

Website:

www.flyingcolour.net

Department:

Operations

Position: Relationship officer - Operations Department

Job Responsibilities:

Act as the primary point of contact for clients regarding work execution and ensure operational tasks are completed within defined turnaround times (TAT). Provide regular updates to clients and maintain proactive communication. Build and maintain strong, long-lasting client relationships through open and interactive communication. Deliver accurate, valid, and complete information to clients using appropriate methods and tools. Coordinate with Freezone authorities and internal departments to ensure smooth work execution. Manage and handle 60-70 client orders/jobs simultaneously. Address and resolve client complaints efficiently, providing appropriate solutions and timely follow-ups. Maintain detailed records of client interactions and process updates in CRM systems. Follow communication procedures, guidelines, and company policies diligently. Take extra initiative to engage clients and enhance the customer service experience.

Requirements:

Minimum 4+ years of total work experience, including

at least 1 year of customer service experience in the UAE.

Proven

customer support experience or experience as a Client Service Representative.

Excellent interpersonal and active listening skills.

Familiarity with CRM systems and customer service practices. Customer-oriented mindset with the ability to adapt and respond to various types of clients. Strong communication and presentation skills. Ability to multitask, prioritize, and manage time effectively.

Preferred:

Female candidates who are graduates (B.Com preferred) with 2-3 years of relevant experience. Candidates residing in Dubai will be given preference.
Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

* customer services: 3 years (Preferred)