Description

Relationship Manager- Employee Banking

First Abu Dhabi Bank (FAB) Al Qurm Business Park, Abu Dhabi, United Arab Emirates

Full-time

Sub Division: CB Sales & Distribution

Division: Consumer Banking Group - UAE

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We\'re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you\'ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger - together.



Responsibilities:

Seek out and source new clients by developing networks and independently identifying and developing relevant resources for sales and business development

Work independently on customers\' needs

Identify and develop resources relevant to business development and sales goals

Liaise with concern team to ensure top level client experience in all cases of client interactions from follow up to delivery

Attract, as well as retain clients by developing highly creative outreach strategies along with marketing department in the organization

Work in line with the operational procedures of the organization towards its revenue generation and sales growth goals

Work collaboratively with the Marketing to develop creative outreach strategies to attract and retain clients

Continuously review the current processes to find better ways of working

Manage CIB relationships and direct the fulfilment team to execute business in the EB client premises

Grow portfolio of Employee Banking Clients by desired percentage

Organise Helpdesk / Induction activities at client premises in order to generate business revenues by extension on Retail asset products and services.

Lead generation and management through FAB CRM systems

Act as the focal point for customer enquiries

Exceed expectations by increasing standards of customer service also ensure affective complaint management (Addressing customers concerns, at your door services, enhanced TAT...etc.)

Effective Management of Bulk Account opening process for the employees of the targeted CIBG/ TML customer

Constantly design and execute strategies to increasing business penetration within the region

Liaise with Corporate & Investment banking, business banking team to provide their clients with a complete package on retail banking proposition

Drive multi product sales with a focused approach on increasing corporate profitability

Monitor emerging opportunities in Market, Industry and Competition and share information with the Business Intelligence team to keep plans/ strategies agile and improvise in a changing landscape

Work closely with strategic alliances within PBG sales and distribution

Adhere to the Standard Operating Procedures, Policies and Code of Conduct of the bank

Skills:

Strong relationship management skills

Ability to grow and maintain relationship with any individual, irrespective of the background and type of personality

Possession of good sense of humour

Strong written and verbal communication skills

Strong creativity and critical thinking abilities

Ability to work with recent technological applications relating to daily tasks

Strong detail-orientation and top level self-organization

Ability to perform multiple tasks simultaneously

Willingness to put in more working hours, even at odd times

Possess reliable problem-solving ability

Qualifications

Bachelor Degree - Preferably a Master\'s Degree

5 years\' relevant experience in the banking sector

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