Job Description

Job Title Registrar and Program Manager

Description

Registrar and Program Manager, Postgraduate Programs

Dubai Campus

The Postgraduate Registrar and Program Manager provides leadership and oversight to all aspects of student records across our variety of Master programs offered and is responsible of all aspects of program planning and delivery for the assigned program(s).

This role is a part of the Dubai Campus Academic Team and reports to the Campus Dean. This position plays a critical role locally (on campus) and globally (amongst a team of other campus registry) with academic operations by effectively providing oversight and management for the maintenance and integrity of all student academic records, all areas of student registration and the recording and reporting of grades, transcript evaluations, information reporting, compliance with applicable regulations, required audits of student enrollment, and the establishment and maintenance of processes for the equitable and consistent administration of policies and procedures as they relate to academic record keeping. The registrar supports the creation and maintenance of course schedules, reporting, and graduation.

This position liaises with faculty and global academic teams to manage the scheduling and classroom space assignments for the Dubai campus' graduate programs. The registrar provides strong leadership consistent with the academic goals and mission of the institution and leverages best practices to provide a student-centered approach, emphasizing exemplary service to all constituents.

Responsibilities

Records, Reporting, and Correspondence: * Assist in the management and upkeep of the myStudents (Salesforce) database student records.

• Enter new student records and update information in myStudents (Salesforce).
• Collaborate with other Hult campus registrars on policies and process for alignment.
• Manage the collection of grades from Faculty and grade reporting to students.
• Process surveys and course evaluations.
• Assist in the withdrawal, leave of absence, dismissal meetings for students and inform/liaise with campus departments to assure process is complete.
• Provide administrative strategic support on processes, and assist in process creation.
• Provide excellent customer service to students, staff, and faculty.
• Preparation and distribution of diplomas and transcripts.
• Execute presentations to Academic staff and stakeholders.
• Provide technical support to students regarding schedules and course registration.
• Maintain campus academic schedule & manage course scheduling for Dubai campus postgraduate programs.
• Responsible to fulfill Dubai regulatory requirements and deliverables set by the Knowledge and Human Development Authority (KHDA), in coordination with Campus Dean.
• Undertake any other functions not explicitly listed, but appropriate to support the academic administration.

Program Management * Manage all aspects of the assigned program(s) to deliver an outstanding student experience.

• One on one and group academic advising for assigned program(s) and students.
• Manages escalations of student issues.
• Support the Dean of the campus to maintain the highest academic and student service standards.
• Serve as the primary driver to ensure a meaningful and impactful experience and academic journey for our students.
• Create and maintain a visible profile with our student body in order to support and advise them on academic and disciplinary matters.
• Provide faculty with on-going administrative support with regard to the advising and care of students.
• Partner with academic program faculty on pedagogy advancements.
• Help interpret and implement policy.
• Promote academic quality by improving efficiencies and processes.
• Establish tools and metrics for program evaluation and assessment.
• Serve on external and internal committees related to program design.
• Participate in curriculum planning, academic quality and accreditation.
• Oversee academic-related social functions and projects.
• Function as the crucial bridge between Hult's student body and its administration.

Special Knowledge/Skills * Self-driven and a team player with a sense of fun and a positive outlook

• You believe in a global education and embrace cultural diversity in your school.
• You insist on the highest academic and service standards to provide your students with a transformational business education.
• Your students trust and respect you. You are deft at explaining or enforcing school policies and can help your students make wise academic decisions. You are exceptionally well-organized, with excellent attention to detail.
• You are a team player and can work cross-functionally and collaboratively to incorporate the very latest innovations and best practices into our curriculum. However, you are also comfortable with taking initiative and being independent.
• You are results-driven and hands-on. You believe nothing is impossible-if you have the right attitude and a little entrepreneurial spirit and are a creative problem-solver.
• You are excellent at written and oral communication with developed presentation skills
• You thrive under pressure and enjoy fast-paced work environments.
• An excellent comprehension of Microsoft packages with strength in Excel
• A technical mind that can analyze processes, recommend improvements, and find ways to automate as much as possible
• Preferred: experience working with university SIS and LMS programs (experience of Salesforce is valued).
• Experience in a student- or customer-facing role
• Attuned to detail and insistent on correct information and data, both verbal and written
• Ability to formulate and implement policies and procedures
• Strong interpersonal skills and an ability to communicate clearly and professionally
• Previous work experience with sensitive information and critical data
• Meticulous attention to detail, exceptionally well organized, and able to prioritize tasks
• High level of energy and enthusiasm to work under pressure, able to maintain composure in a fast-paced environment
• Ability to balance long-term planning with short term objectives
• Ability to present data and strategy clearly to stakeholders comfortably
• Flexible and adaptable approach to work. Must be able to multitask to meet deadlines
• Able to interact with a culturally and ethnically diverse population of students, faculty, and staff with diplomacy

Qualifications: * Minimum of 5-6 years of experience with academic program management, academic advising and data/records management

• A Master degree
• Cross cultural work or study experience
• Excellent communicator with a can do attitude
• Proficient in the use of standard software to manage data, interpret reports, and generate professional, well-presented documents and presentations, including Word, Excel, and PowerPoint
• Able to attend occasional activities, events, and functions outside of normal school hours.
• Able and willing to work on weekends depending on campus and program needs
• Fluent English speaker with a similar level in written English
• This role is ideal for candidates who are seeking leadership roles in the following areas: student administration, academic counseling, curriculum development, academic programming

Application close date: Until filled

Position start date : Fall 2022



About us

Hult is a new kind of non-profit business school that constantly innovates to meet the needs of students, employers, and society in a world that is changing faster than ever before. More than a business school, Hult is a dynamic and multicultural community that educates, inspires, and connects some of the most forward-thinking business talent from around the world.

What we do

Hult International Business School is a non-profit educational pioneer and the first triple accredited US business school. Ranked by the Financial Times, Economist, Forbes, and Bloomberg Businessweek, Hult offers undergraduate, graduate, and executive education programs across its global campuses in Boston, San Francisco, London, Dubai, Shanghai, and New York. The school's philosophy is that business skills can only truly be learned by doing. By immersing students from all over the world in practical, hands-on experiences from day one, this fresh approach to education is creating a global community of confident, entrepreneurially minded graduates, ready to tackle the challenges of tomorrow.

Solving problems and overcoming challenges is what our students do: all year, every year. We bring together creative, open-minded people from all over the world to find solutions to the world's most pressing issues by doing business, not just studying it. So, they graduate with the skills and the mindset to be ready for anything.

And now we're looking for talented workforce that think the same way.

We seek to promote an environment for our students, faculty, and staff that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances in a spirit of inclusivity and belonging. At Hult, we believe that it's through our diversity that we find our strength.

Mission statement

We strive to be the most relevant business school in the world. By using our global reach and always being creative, entrepreneurial, and on the cutting edge, our aim is to have a positive impact on individuals and organizations by transforming their management practices. In so doing, we hope to be the business school of choice for existing and aspiring leaders. We will contribute to sustainable growth, helping leaders to integrate commercial success and societal well-being.

Equal opportunities at Hult

Hult is dedicated to actively creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to providing opportunity regardless of gender, religion, race, color, sexual identity, disability, ethnicity, age, and all the individual identities that make us unique. If you require any accommodation to assist you in the interview process, please submit this with your inquiry.

Hult offers competitive salaries and benefits in a global, empathetic, and highly multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we'd love to hear from you.

Legal

Hult International Business School is a 501(3) non-profit educational organization registered in the Commonwealth of Massachusetts, accredited by the New England Association of Schools and Colleges (NEASC) to award U.S. degrees. Students are awarded a joint U.S. and U.K. degree on successful completion of the program. The U.K. degree is awarded by the Ashridge (Bonar Law Memorial) Trust, known as Ashridge, with which Hult has a strategic alliance.

You have applied correctly

A message has been sent to the employer, you are going to receive the reply soon. Good luck!

You have applied correctly

The request has been sent correctly. However, we have seen that your resume is incomplete. We highly recommend you to fill it to let the employer know you. These are the fields you have empty: