Overview

The Registered Nurse I role is responsible for providing and maintaining a high standard of individualized nursing care to patients and their family members according to current best-evidence based standards, using best judgement at all times in alignment with DOH/DHA and MH policies procedures, guidelines and standards.

Responsibilities

• Handling inbound and outbound calls and provide advice based on best practice guidelines and business updates.
• Telemedical triaging with community-based patients
• Completing nursing assessments and triaging according to patient condition.
• Reviewing patient medical records via Malaffi for validation of medical conditions
• Using Medical Guidelines to handle and prioritize calls for the Nursing Hub Team
• Using an electronic Patient Management System for management and documentation.
• Active promotion of Telemedical skills such as being able to virtually assess patient\xe2\x80\x99s medical history, physical status and providing appropriate management.
• Arranging for patients referrals to the appropriate level of care as indicated and according to the guidelines.
• Technical support to the Physician team in accordance with the clinical processes
• Supporting of non- medical team including (medical knowledge, triaging, technical support, patient registration and push the flow of work)
• Responsible for planning, executing, and evaluating patient care for follow up cases.
• Demonstrating the Telecare mission, purpose, values, and beliefs in multi-language. Provide physical, mental, emotional, and social health education to promote patient health and wellness.
• Actively participating in multidisciplinary team meetings to plan for patient wellbeing and quality service.
• Maintaining high level of patient experience and ensure patient safety in all interactions with patients.
• Actively engaging in creating a Training Program for new recruits, including preparing teaching materials, and presenting information.

Qualifications

Education

• Bachelor\xe2\x80\x99s Degree in Nursing OR Associate degree in Nursing from Canada or USA with minimum 2 years courseduration and successful completion of the National exam:

o USA: NCLEX \xe2\x80\x93 RN
o Canada: Licensing Exam

Experience

• Primary health care experience (general medicine, pediatrics, gynecology, general internal medicine)
• Ambulatory care experience (ambulatory care)
• Emergency Care experience (but not intensive care station)

Certification and Licensure

• DOH/DHA Medical Licensure

Job Specific Skills and Abilities

• Excellent communication and typing skills
• Knowledge in related digital healthcare services systems
• Analytical and problem-solving skills
• Ability to adapt to varied age-specific patient populations
• Strong organizational skills and ability to prioritize medical cases
• Proficient in related healthcare systems
• Fluency in written and spoken English and Arabic
• Demonstrates evidence-based practice in use of pharmacological agents
• Knowledge of key nursing current best practices
• Knowledge of nursing healthcare procedures and regulations
• Ability to communicate and relay messages to patients in a culturally sensitive manner with emphasis on optimal bedside manners
• Ability to triage patients over the phone and identify potentia emergencies

Mubadala Health