Job Description

Company Description
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies.
We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.
John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

To lead and manage the Service Operations organisation within the designated region to ensure safe, efficient, and productive delivery of operations across the network of regional Service Centres. Proactively drive the continued improvement and efficiency of service standards in line with Company strategies and policies, safety regulations and industry best practice. Produce and manage financial budgets and forecasts to enable the delivery of annual operating plans, in line with Company strategy and objectives.

• Create and actively promote a culture of safety and quality as a core value in all John Crane operations, engaging with direct team and colleagues to ensure the well-being of all, and the highest possible standards of service to internal and external customers. Champion Divisional and Group initiatives to support the attainment of ESG initiatives and targets
• Ensure attainment and engagement with SLI initiatives and targets. Ensure compliance to company and regulatory HSEQ standards, and actively participate in investigations and reviews of HSEQ incidents, ensuring the identification of root causes and implementation of preventative measures. Ensure active sharing of best practice and lessons learnt within assigned region and across the global network
• Directly responsible for operational performance and operations strategy development in assigned region, (ensuring alignment with the Global Service Operations team), including the monitoring, evaluation and improvement of all aspects of the region's operational delivery
• Directly responsible for S&A Service Centre sites within assigned region, including local operational teams, facilities and infrastructure
• In collaboration with the Global Service Operations team, responsible for the development and implementation of standardised operational practices and procedures across assigned region, as well as the development and delivery of assurance and governance processes to ensure on-going compliance
• Development of accurate and reliable capacity, demand, and productivity forecasts, ensuring efficient use of capital and labour resources in order to meet cost and output budgets. Drive ERP data compliance within regional team
• Ensure the development of accurate annual operating plans and budgets. Responsible for the delivery of annual plans to ensure attainment of cost and headcount budgets within assigned operational sites.
• In conjunction with sales and finance colleagues, develop accurate proposals for capital expenditure and investments in infrastructure, technology, equipment, systems, or other assets and resources. Analyse and approve operational investments that best meet the organisation's business needs
• Actively support Sales colleagues with programmes and initiatives to grow and improve service offerings and capability, in line with Company objectives
• Drive implementation and participation in John Crane Tier Review and other operational planning and improvement processes, collaborating with Sales and Customer Operations colleagues to eliminate bottlenecks, and improve the overall value stream
• Utilising tools such as Lean / 6 Sigma principles and the Smiths SES, responsible for identifying and driving to completion continual improvement initiatives and projects across assigned region. Actively participate in design and delivery of departmental and divisional Y-Tree initiatives
• Drive active management of inventory initiatives across assigned region, in line with John Crane strategy and targets
• Actively engage with direct reports to ensure training and development plans are in place throughout the regional organisation. Ensure succession plans are in place for key operational roles, and ensure suitable framework of regular engagement and support is in place with direct reports.

Qualifications

• MBA or University degree in Engineering or similar
• 10+ years' experience of managing delivery of aftermarket services and operations in an industrial / engineering environment
• Ability to work cross-functionally in multinational and multicultural organisation.
• A strong technical knowledge of John Crane product portfolio
• Strong leadership and interpersonal skills. Ability to lead through direction and influence in a matrix structure. The ability to effectively direct and manage performance by being a role model for others, monitoring progress in goals and behaviors and coaching others for success
• Detailed financial understanding of operational organisations. Ability to interpret financial statements and reports and take appropriate action to manage cost and output forecasts and budgets, and make / recommend decisions on investment proposals
• Experience in deployment of Lean / 6 Sigma principles and driving a culture of continuous improvement. Able to identify and support change and continuous improvement in the own and wider business environment
• Ability to engage professionally with stakeholders of all levels, internally and externally

Additional Information
With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.
Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits, while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website ( )

Skills Required