Job Description

Regional Customer Director - Lifestyle (Consumer, Retail & Fashion)
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
The Regional Customer Director for the Lifestyle sector (Consumer, Retail & Fashion) is responsible for driving strategic growth, customer engagement, and commercial excellence across the MEA region. This role leads key customer relationships, shapes sector strategy, and ensures DHL delivers innovative, sustainable, and efficient logistics solutions tailored to the evolving needs of lifestyle brands, retailers, e-commerce players, and fashion houses.
In this Role Profile: Regional Customer Director - Lifestyle (Consumer, Retail & Fashion) Position
Sector Strategy & Business Development

• Develop and execute the MEA sector strategy for Consumer, Retail & Fashion.
• Identify growth opportunities across lifestyle brands, retail chains, e-commerce platforms, and fashion customers.
• Lead go-to-market initiatives focused on omnichannel retail, e-commerce fulfilment, sustainable logistics, and supply chain optimization.

Customer Relationship Leadership

• Serve as executive sponsor for high-value lifestyle sector customers.
• Lead strategic engagement with senior stakeholders and C-level decision-makers.
• Oversee account planning, business reviews, and long-term customer development.

Revenue & Profit Growth

• Own delivery of revenue, Gross Margin (GM), and EBIT targets for the sector.
• Drive cross-product growth across Express, Freight, Supply Chain, and eCommerce solutions.
• Lead strategic tenders, bidding processes, and commercial governance.

Cross-Functional Collaboration

• Work closely with Sales, Operations, Product, E-commerce, Finance, and Solution Design teams.
• Support creation of innovative supply chain solutions, including last-mile delivery, returns management, warehousing, and end-to-end visibility.
• Ensure that customer requirements are translated into operational excellence.

Governance, Compliance & Risk Management

• Ensure compliance with commercial governance, pricing frameworks, and contractual obligations.
• Support risk assessment, service recovery, and improvement actions for lifestyle customers.
• Champion sustainable logistics, digitalization, and customer innovation initiatives.

Leadership & Sector Capability Development

• Build sector knowledge across the region through training and capability-building.
• Represent MEA in global Lifestyle sector forums and initiatives.
• Influence regional and country teams to drive execution of sector strategy

Now, here is what we need from you!

• Revenue and GM growth for Lifestyle sector
• Customer retention, expansion, and share-of-wallet
• Tender win rate and speed of commercial response
• Customer satisfaction (NPS and service excellence metrics)
• Compliance with commercial governance frameworks
• 8-12 years in commercial, supply chain, e-commerce, retail, or fashion logistics roles.
• Proven success in managing strategic lifestyle or retail customers.
• Experience in matrixed multinational environments.
• Deep understanding of retail, consumer goods, and fashion supply chains.
• Strong negotiation and commercial acumen.
• Ability to lead cross-functional teams and influence without authority.
• Strong communication, presentation, and stakeholder management skills.

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Competitive salary

Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #LI-MEA

Skills Required