Job Description

Regional Customer Director - Aerospace & Aviation
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
The Regional Customer Director - Aerospace & Aviation leads the commercial and strategic development of the sector across MEA, driving growth, strengthening customer relationships, and ensuring DHL delivers innovative, compliant logistics solutions tailored to aerospace and aviation customers. DHL Global Forwarding has an opening for a Regional Customer Director - Aerospace & Aviation in Dubai, United Arab Emirates. Join us in connecting people and improving lives!
In this Regional Customer Director - Aerospace & Aviation Officer Position
Sector Strategy & Business Development

• Develop and execute regional strategy aligned with global direction.
• Identify growth opportunities across OEMs, MROs, airlines, and suppliers.
• Lead go-to-market initiatives and market penetration planning.

Customer Relationship Leadership

• Serve as executive sponsor for strategic customers.
• Lead QBRs and strategic planning engagements.

Revenue & Profit Growth

• Own delivery of revenue, GM, and EBIT targets.
• Lead tender responses and commercial governance.

Operational Excellence & Risk Management

• Ensure compliance with aviation regulations and export controls.
• Support issue resolution and promote digitalization

Leadership & Stakeholder Management

• Represent MEA in global sector forums.
• Drive capability-building across the region.

Key Performance Indicators

• Revenue & margin growth
• Customer retention and expansion
• Win rate on tenders
• Customer satisfaction metrics
• Commercial governance compliance

Now, here is what we need from you!

• Strong commercial acumen and negotiation skills.
• Deep knowledge of aerospace and aviation supply chains.
• Experience 8-12 years in commercial, supply chain, logistics, or aviation roles.
• Proven success managing strategic customers.

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Competitive salary

Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #LI-MEA

Skills Required