Regional Business Processes and Application Support (BPST) Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group\'s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding UAE has an opening for a Regional Business Processes and Application Support (BPST) Specialist where you will manage resolution of software tickets, knowledge ownership and transfer in relation to all BAU Business Applications and implement business process quality & improvement plans and processes to identify new and alternative approaches to improve effectiveness and efficiency of business processes in line with overall business strategy and objectives, Group guidelines and policies.. Join us now in connecting people and improving lives.

In this Regional Business Processes and Application Support (BPST) Specialist position

• You will provide support for BAU Applications (mainly CW1).
• You will participate in functional support advisory to facilitate the resolution of applications issues.
• You will coordinate and lead piloting and deployment of new systems or enhancements from the business side in close collaboration with BUIT and other functions.
• You will define and provide training courses to provide targeted, process-oriented training programs.
• You will review and distribute User Releases/Helpful Hints and Training Manuals to Super-/End users where necessary.
• You will coordinate and develop regional CW1 Super Users & Trainers community.
• You will build and manage relationships with both internal and external service providers developing action plans to ensure operational performance and productivity is improved across the operation.
• You will identify and follow up on opportunities to improve effectiveness and efficiency of all operational processes; integrate into Development Plans and engage employees in improvement activities.
• You will drive a continuous improvement program with key milestones to be assessed periodically to support customer retention and loyalty.
• You will have no direct reports but have indirect responsibilities with Operations, Super Users and Experts at Country level. He/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organization\xe2\x80\x99s business processes.
• You will ensure there is an up-to-date annual training matrix / plan covering the identified needs of all individuals in the operation and gain agreement to an appropriate budget that enables the plan to be implemented.
• You will develop a culture where people give and receive feedback in a constructive and productive manner.

Now, here\xe2\x80\x99s what we need from you

• University Degree Holder
• Minimum of 2 \xe2\x80\x93 3 years\xe2\x80\x99 experience in a similar role
• First Choice Advisor/Senior Advisor or equivalent external Six Sigma/Lean training and experience
• CCP and soft skills and experience in organizing and leading trainings

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world\xe2\x80\x99s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in UAE. This is not a

position for which visa sponsorship will be provided. Individuals who need sponsorship for work

authorization, now or in the future, are not eligible for hire for this role.

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