Job Description

Operational

Responsibilities:

Principal duties and responsibilities may include but are not limited to the following which indicates the general nature of work expected Repair and maintenance of all types of refrigeration equipment such as walk in cold-room and freezer rooms and other commercial/industrial refrigeration equipment Carries out preventive refrigeration and routine maintenance. Attends to repairs and maintenance of refrigeration equipment electrical control system Responds to a guest's maintenance request within 15 minutes of receipt of the same Ensure that the supplied uniform is clean and in good repair. Always maintain a clean and tidy appearance before entering a guestroom or public areas Ensure that the plant rooms, workshops and related areas are kept clean and tidy Observes prescribed safety standards. Helps maintain safe conditions for self and others Performs related duties and special projects assigned Interacts with other departments when necessary to provide additional or specialized services for functions, promotions and festivities.

General

Responsibilities:

Adhere to Emirates Palace Mandarin Oriental Employee Handbook Adhere to Emirates Palace Mandarin Oriental Policies & Procedures Follow Supervisors instructions in line with job requirements Adhere to all security and safety instructions Inspire guests with an attitude of personal attention to their requests A commitment to a sense of urgency, immediacy and total responsiveness Intuitively anticipate guests' needs and address them in a refreshingly unique manner Proactively find opportunities for innovative service delivery Demonstrate commitment to uncompromising standards of excellence Approach each guest in a confident and welcoming manner Work as a team with all other departments in their effort to delight the guests Demonstrate a willingness to "go the extra mile" to exceed guests' expectations Always show respect for guests' security and privacy Take personal responsibility for meeting guests' needs Communicate effectively to always ensure service excellence Ensure requests are followed through to the guest's satisfaction Display a sense of determination when solving problems Adapt the role of a "server" in acting on the hotel stage. Create moments of emotional value for the guest. Look for creative delivery service

Skills and Requirements:

Diploma or apprenticeship in Mechanical or Electrical Previous resort experience in the same role within a luxury hospitality environment is preferred * Ability to solve engineering problems using appropriate theoretical and practical engineering principles.