Job Description

Specific Duties and Responsibilities:

To know how to operate and deal with customers, associates, supervisors on the phone. That the phone is answered correctly and in a polite manner. To make sure all the reception area is tidy and clean and that all materials i.e. towels, newspapers, magazines and advertising material is readily available. To fully understand all the club's facilities and prices for memberships. To know all the classes available and how much they cost. To know all prices for coaching and massage in the relevant areas; how to make reservations and to communicate with the respective coaches. To make sure all guest and club members signs in the register book. To fully understand how to use micros, handle cash and equivalent payments and to transfer calls to other extension/numbers. To always take messages when needed. Having full details of who called e.g. name, contact number at least and to communicate these to whomever relevant. To constantly check ladies changing facilities, making sure that they are clean and tidy.

General Responsibilities

To promote efficiency, confidence, courtesy and an extremely high standard of social skills. To generally promote and ensure good inter-departmental relations. To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues. To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment. To adhere to Company and Hotel rules and regulations at all times.
Job Type: Full-time