To put guest care as a priority, with every effort being made to meet guest\xe2\x80\x99s needs with all comments/complaints being actioned, following procedures as laid down in the service standards manuals. SPECIFIC JOB RESPONSIBILITIES
Report for work on time according to the weekly schedule and to be well groomed.
Assist in the production of daily figures of revenue and occupancies.
Handle and follow up complaints as per standard.
Ensure that covering letters, Passport copy and vouchers are attached to registration cards after checking in guests & take the proper guarantee from the guest upon check in.
Ensure that all wake-up calls are made on time.
Check daily reservation and make the allocation as well as checking any special requests accordingly
Fill properly guest\'s information in the guest profile, any special preferences
Follow-up reservation requests after the working hours of the reservation department or in peak hours.
Ensure efficient check-in and checkout at all times, Follow and fulfill all check list tasks.
Communicate transportation issues (airport pick-up and airport drop) with the concierge.
Ensure and handle professionally bills postings, Double-check the bills especially the groups, handle payments on Cash & City Ledger.
Ensure that cash float is correct at all times, including small change
Report any short or over in cash to the front office manager or his assistant immediately, and to balance daily any short recorded by accounts.
Keep the Duty Mobile phone active at all times.
Job Type: Full-time Ability to commute/relocate:
Doha: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Receptionist: 1 year (Preferred)
Language:
Arabice (Preferred)
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Job Detail
Job Id
JD1536178
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Doha, Qatar
Education
Not mentioned
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Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.