JOB PURPOSE:
As the first point of contact for our school, the receptionist plays a pivotal role in creating a welcoming atmosphere for parents, visitors, staff, and students. This position combines traditional front-of-house responsibilities with dynamic social media engagement and marketing support to enhance the school's community presence and lead generation efforts.
KEY ACCOUNTABILITIES:
Greet visitors and callers warmly, providing comprehensive information about the school's location, curriculum, admission procedures, and tour bookings.
Direct visitors to appropriate personnel and maintain a professional reception area.
Maintain and update a caller and visitor database to track interactions and support lead generation initiatives.
Develop engaging content for the school's social media platforms, to promote events, achievements, and community involvement.
Utilize designing tools like Canva or Adobe Spark etc. to create visually appealing posts and marketing materials.
Ensure all content aligns with the school's brand guidelines and tone.
Monitor social media metrics to assess engagement and adjust strategies accordingly.
Assist in scheduling appointments, meetings, and school tours.
Handle general inquiries via phone, email, and in-person, directing them to the appropriate departments.
Assist in maintaining school records, filing systems, and other administrative tasks as needed.
Skills
Qualifications & Skills:
Minimum of a Bachelors degree preferred.
At least 2 years of experience in a receptionist or customer service role with experience in social media management or marketing is a plus.
Familiarity with Microsoft Office Suite, experience with social media platforms and basic designing tools.
Good verbal and written communication skills.
Friendly, approachable, and able to build positive relationships with a diverse community.
Strong multitasking abilities with attention to detail.
Ability to handle changing priorities and work in a dynamic environment.
GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.
Education
Bachelor Degree