Job Description

Job Title: Receptionist
Job code: JPC - 3678
Location: Al Ain, Dubai, Sharjah, Ras Al Khaimah and Fujairah
Experience: 2 to 5 years
Language: Excellent in Arabic & English
Education: High School
Emiratization program (Exclusively for UAE National)
JOB DESCRIPTION:
Management of the branches reception offices, including visitors, auditors and service providers, and the implementation of all related tasks based on established policies, procedures and regulations and answer telephone calls and transfer/direct it to the concerned party through the Contact Canter.

• Writing and preparing reports and submitting them to the officials.
• Receiving calls and transferring them to the specialized staff.
• Setting and recording appointments with clients.
• Receive and respond to e-mail messages.
• Respond to incoming telephone calls and transfer such calls to the concerned parties
• Respond to queries relating to in house activities and functions and/or direct callers to the concerned party/appropriate source of information
• Record complaints and suggestions into the complaint and suggestions electronic tracking system
• Manage the main e-mail system of in house and other telecommunication systems by preparing/receiving of messages and forwarding such messages to the concerned parties
• Forward emergency telephone calls to concerned personnel mobile phones in case such telephone calls are received outside normal office hours
• Forward enquiries received outside normal office hours, by e-mail, to the concerned parties
• Maintain the equipment and tools used and inform Senior Officer - Contact Center in case of any problems
• Handle all issues with courtesy as per client image and standards
• Collect feedback on customer satisfaction through feedback surveys and SLAs
• Carry out administrative functions such as coordination of guests, managing event logistics etc. in accordance with the policies and procedures of client

Skills Required