Job Description

Your Responsibilities:

Client Experience & Front Desk

Greet every client with warmth and professionalism, ensuring a seamless check-in and check-out experience Manage bookings, reschedules, cancellations via

Fresha

and

ClassPass

Handle all client communication via WhatsApp, Instagram DMs, phone calls, and emails Process all payment types accurately (cash, card, ClassPass, vouchers) Keep the reception area clean, stocked, and welcoming at all times

Sales, Upselling & Targets

Actively

upsell

additional services or packages during booking and in-salon conversations Promote and sell retail products with confidence Meet and exceed

monthly sales targets

- both services and retail Earn

retail commission

based on performance Keep track of daily sales, upsells, and targets using provided templates

Social Media & Branding Support

Support the salon's Instagram presence by posting

daily stories

, behind-the-scenes content, and service updates Capture and organize UGC (before/after photos, testimonials, stylist work) Coordinate with the owner for promotions, shout-outs, and campaign execution Help keep online presence aligned with Lish's brand identity

Salon Operations & Supervision

Monitor service flow and technician timing to avoid client wait times Assist in scheduling staff and tracking shift coverage Handle basic inventory duties - stock counts, order follow-ups, display updates Communicate client issues, feedback, and operational concerns to the salon owner promptly Support salon events and manage guest lists or RSVPs when needed

What We're Looking For:

Minimum

2 years experience

in a similar role within a salon in Dubai Hands-on experience with

Fresha

; ClassPass knowledge is a big plus Friendly, professional, and solution-oriented personality Strong English skills (spoken and written) Social media confidence - especially using Instagram Stories and Reels Ability to multitask and stay organized in a busy environment Basic reporting/admin skills (Excel, Google Sheets, etc.)
Job Types: Full-time, Permanent, Contract
Contract length: 12 months

Pay: From AED3,000.00 per month

Application Question(s):

Can you use Fresha and/or classpass ? Do you have salon experience in the UAE? Are you comfortable posting on Instagram Stories and promoting services? * Can you join immediately?