Job Description

Key Responsibilities:

- Greeting Patients and Visitors: Welcome patients, provide assistance, and direct them as needed, creating a positive first impression.

- Scheduling Appointments: Manage appointment schedules, coordinate with healthcare providers, and minimize wait times.

- Managing Patient Records: Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations.

- Answering Phone Calls: Respond to incoming calls, screen and route calls, take messages, and provide information to callers.

- Administrative Tasks: Perform tasks such as filing paperwork, scanning documents, and processing medical records requests.

- Handling Patient Payments:

- Receive and process payments from patients, including cash, credit card, and insurance payments.

- Issue receipts to patients for payments made.

- Manage and reconcile daily payments and transactions.

- Patient Inquiries: Respond to patient concerns, provide information, and resolve issues promptly.

Requirements:

- Customer Service Skills: Excellent communication and interpersonal skills to interact with patients, visitors, and healthcare professionals.

- Organizational Skills: Ability to manage multiple tasks, prioritize duties, and maintain orderliness in a fast-paced environment.

- Computer Proficiency: Familiarity with electronic health records (EHR) systems, scheduling software, and office productivity tools.

- Attention to Detail: Accuracy in recording patient information, scheduling appointments, processing payments, and issuing receipts.

- Multitasking Abilities: Ability to handle multiple phone calls, patient inquiries, and administrative tasks simultaneously.

- Basic Math Skills: Ability to handle cash, process payments, and manage financial transactions accurately.

Additional Requirements:

- Language Skills: Proficiency in multiple languages may be required for clinics catering to diverse patient populations.

- Medical Knowledge: Familiarity with medical terminology and medical office software may be necessary for specialized clinics.

- Experience: Previous experience in a customer service or administrative role, preferably in a medical or healthcare setting, is often preferred or required.

Job Types: Full-time, Permanent

Pay: AED1,500.00 - AED2,000.00 per month