Job Description

Company Description
Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking a professional and friendly Receptionist to join our team in Rixos Al Mairid, Ras Al-Khaimah, United Arab Emirates. As the first point of contact for our guests and visitors, you will play a crucial role in creating a welcoming and efficient environment for our organization.

• Greet and direct visitors, guests, and clients in a courteous and professional manner
• Answer and manage incoming phone calls, emails, and other communications
• Schedule appointments and maintain calendars for executives and staff members
• Perform administrative tasks such as data entry, filing, and document preparation
• Manage the front desk area, ensuring it remains tidy and well-organized
• Coordinate with other departments to facilitate smooth operations
• Handle basic inquiries and provide information about our organization and services
• Assist with event preparations and guest accommodations when required
• Maintain security by following check-in procedures and issuing visitor badges
• Process incoming and outgoing mail and packages

Qualifications

• Professional Experience: Demonstrable experience as a Receptionist within the hospitality sector is mandatory.
• Linguistic Proficiency: Fluency in English and Arabic (both written and verbal communication) is essential. Proficiency in additional languages is highly advantageous.
• Technical Expertise: Comprehensive knowledge of Opera Cloud or equivalent front office systems is required.
• Computer Literacy: Proficient utilisation of MS Office applications and adept email management skills are crucial.
• Core Competencies:

• Exceptional organisational and communication abilities are paramount.
• Exemplary attention to detail and superior multitasking capabilities in high-pressure environments are essential.
• Professional Presentation: Impeccable professional appearance and demeanour are non-negotiable.
• Ethical Standards:

• Utmost ability to maintain confidentiality and handle sensitive information with the highest level of discretion.
• Unwavering commitment to work various shifts, including weekends and public holidays.
• Service Excellence: Demonstrated commitment to surpassing guest expectations and consistently delivering exceptional service is imperative.

Skills Required