Job Description

Company Description
SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it's avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals - you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

As a Receptionist at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will be the first point of contact for all guests, ensuring a welcoming, efficient, and seamless experience. You will handle check-ins and check-outs, provide information about the hotel, and assist with guest requests while reflecting the bold, playful, and stylish identity of the SO/ brand.
Key Responsibilities:

• Welcome and greet guests warmly, creating a positive first impression of the hotel.
• Handle guest check-in and check-out processes accurately and efficiently.
• Manage reservations, room assignments, and updates using the Property Management System (PMS).
• Respond promptly and professionally to guest inquiries, requests, and complaints.
• Provide information about hotel facilities, services, promotions, and local attractions.
• Coordinate with housekeeping, bell, and concierge teams to ensure smooth guest experiences.
• Maintain accurate records of guest information, billing, and payments.
• Handle cash, credit card transactions, and POS operations accurately.
• Assist in managing VIP guests and special requests to enhance guest satisfaction.
• Uphold professional appearance, grooming, and SO/ brand service standards at all times.
• Ensure compliance with health, safety, and hygiene policies at the front desk.
• Promote hotel services, packages, and special offers to guests to enhance the overall experience and revenue.
• Support the Front Office Supervisor and Manager with daily reporting, audits, and administrative tasks as required.

Qualifications

• Previous experience as a receptionist or front office agent in luxury hotels or resorts preferred.
• Strong communication and interpersonal skills with a guest-focused approach.
• Excellent organizational skills and attention to detail.
• Knowledge of PMS systems, reservations procedures, and front office operations.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance, confident demeanor, and alignment with SO/ brand standards.
• Fluency in English; additional languages are advantageous.
• Problem-solving skills and the ability to handle guest complaints tactfully.
• Flexible to work shifts, including weekends and holidays.

Additional Information
What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Skills Required