Job Description

Fortes Education has

been a leading education provider in the UAE for over four decades with premium

international schools and nurseries that have experienced outstanding success

and growth. Our schools offer the most innovative and character-building

education in the entire Middle East region.



Our core ethos and philosophy of education is

Positive Education (PosEd). Through PosEd, our schools foster active engagement

in learning, celebrating character strengths and accomplishments. We encourage children to

cultivate fulfilling relationships with others and seek meaning and purpose in

their own lives.?We enable children to become happy learners and develop into

innovative thinkers, confident young adults, and life-long learners. Our

students develop resilience, a growth mindset and deep character strengths that

allow them to flourish in an ever-changing world.?



About Sunmarke School - Where Amazing Happens



Sunmarke School provides an ambitious and inspiring, values-based education

that nurtures the hearts and minds of students so that they can flourish and

achieve their dreams. Powered by our unique signature programs, Sunmarke is a

uniquely innovative school, transforming young lives. This was reflected in Sunmarke School winning the

coveted 'Most Innovative School' award at the Which School Advisor ceremony in

Dubai and London.



Sunmarke is an all-through

school which offers a premium education across a fantastic range of pathways

for students including the National Curriculum of England,

GCSE/IGCSE, 'A' Levels, BTEC and the IB Diploma and Career Related

Programmes. We also offer a suite of Signature Programmes unrivalled

in Dubai. With unique experiences in Environmental and Sustainability Studies,

students learn in Forest School settings, as well as utilising cutting-edge

hydroponic technology to examine how science can support sustainability in

future terrains. Our world-class STEAM centre and curriculum offers students an

incredible opportunity to apply their learning in solving real-world problems,

from Foundation Stage through to Year 9. We run best-in-class mini-MBA programmes for our Year 10 to 13 students in conjunction with the

Peter Jones Academy, to ensure their future success in business and

entrepreneurship. We are technologically innovative and run comprehensive AI

programmes for students in all core subjects, as well as deepening other

subjects through Augmented and Virtual Reality AR/VR experiences. We have

outstanding performing arts opportunities with fantastic facilities and amazing

teachers to help our more creative students truly find their

voice. Sunmarke School was judged by the Dubai School Inspection

Bureau (DSIB) as a 'Very Good' school in our 3rd year of

operation and 'Outstanding' in our British Schools Overseas

(BSO) inspection in 2019.



We present an exciting

opportunity to join our all through school and to play an important part in our

journey to "outstanding". Sunmarke School, Dubai is one of our flag-ship

schools, located at a prime location in Jumeirah Village Triangle.



About

you:

We are looking to appoint an experienced and

enthusiastic Receptionist

& Parent Liaison Officer for Sunmarke School.

Main Accountabilities:

Answer, screen, and forward any incoming phone calls while

providing basic information when needed.



Provide office support services in order to ensure efficiency

and effectiveness within the School.





Liaising,

communicating, and nurturing enrolled family relationships as per the Lifecycle

of School Engagement Infographic.





Maintain open lines of

communication to existing parents to ensure their concerns, complaints and

compliments feedback are handled effectively, efficiently and in a timely

manner, escalating to relevant SLT members when necessary and scheduling touch

base meetings as required.





Maintain communications with

existing parents, handling queries and being the liaison between other school

personnel and departments.





Coordinate parent/community events

in order to engage parents in school activities and celebrations.





Assisting in the Induction process via

introduction by welcome packs and regular touch base calls



Acting as first point of contact for all parental complaints by

monitoring, following up and escalating concerns as required.





Being

versed in rules and regulations of the Ministry of Education and KHDA





Attending

weekly FOSS/FRISS meetings to identify any queries, concerns and conduct

regular workshop and intervention sessions





Monitor/screen/escalate

all complaints -





Answering all enquiries, processing requests & logging in all

information for walk-in inquiries onto the CRM





Notifying colleagues in School of Visitor arrivals for a meeting

i.e., Admissions, SLT, etc.





Welcoming

& engaging with prospective parents & visitors and addressing their

needs with a smile e.g., processing requests such as Item or Food drop-off /

Early pickup / Lateness etc.





Filtering, re-directing incoming queries and concerns to the

members in the Organisation related to academic & operational policies,

protocols & processes & communicate on all matters related to : age-appropriate year-group placement, the

National Curriculum for England, Options, KS4 & 5 Pathways (IBDP/IBCP,

BTEC, GCSEs, 'A' Levels), Tuition

Fees, Fee Payment dates, Scholarships, Discounts, Complaints, COVID HSE,

Medical, Maintenance, Bus, Non-English Speakers & Special Interest Groups,

Academic Events/Productions/Trips etc.





Physically ushering new families to their next engagement in the

Admissions & Induction & Departure Process





Coordinating Existing Student Transitions with relevant Phase





Supporting GLO on new student KHDA Student Registration &

procuring required documentation





Assisting the Admissions Team on their

R&Rs including:

-

Back-end data entry on the Family (Student)

Profile into various systems (CRM/SIMS/VLE), and



-

data entry of information from Digital Forms

(Entrance Assessment Form, Scholarship Form), etc





Record Keeping & Compliance - using & updating

registers for:

-

Student Attendance



-

Evacuation



-

Student Absences & approval via the VLE



-

Student Lateness



-

Student Early pick-up



Call & Email & Survey

Campaigns with existing families - 1 x Term





Undertake

regular surveys of new parent views on the enrolment process and other subjects

of relevance and work with the marketing team to devise marketing and

communication strategies for prospective parents at all stages of the

admissions cycle.





Alerting the Head of Phase / Principal to

take necessary action on the existing families of possible withdrawal

intentions.





Supporting FCO Marketing by use of the relevant Digital Form to

update Dubai Schools Market Study





Conduct Family Exit Interview by conducting an initial

meeting/phone call with a parent.



Receive and sort daily mail/deliveries/couriers. Maintain security by following procedures and controlling access

(monitor logbook, issue visitor badges)



Update appointment calendars and schedule meetings/appointments

Job Specification:

Bachelor's degree in any discipline.





Good written & oral communication skills.





The candidate must have excellent customer service, negotiation

skills & a flair for numbers.





Functional computer skills are required.

Application Process:

If

you have the passion, energy, and commitment to drive accelerated outcomes for

young people, we will welcome your application. In return, you will join

a rapidly evolving organisation that can offer you a central role in our future

growth plans.



Candidates are invited

to complete our Online Application by visiting:

http://forteseducation.com/Careers/Current-Openings? The

closing date for applications is the 30th of November 2025.

Please note that due to the expected volume of applications, only shortlisted

candidates will be contacted for an interview. The school reserves the right to

make suitable appointments before the official closing date, and therefore we

would encourage candidates to apply early in the process.



Fortes Education is committed

to safeguarding children and young people. All post holders in regulated

activity are subject to appropriate vetting procedures including a satisfactory

International Child Protection Certificate, plus resident country Police

checks.