Receptionist / Night Auditor
Fà¨s, Morocco
Job Description
Company Description
THE RIAD FES, A UNIQUE PLACE IN THE HEART OF THE MEDINA OF FES
Pioneers in the rehabilitation of the old Riads of the thousand year old city, it is as enthusiasts of our city, of our cultural and architectural heritage and of the Moroccan art of living and entertaining that we decided to restore this Riad to its original splendour. Formerly the property of a notable of the city, this Riad was home to one of the most refined families of Fez. It is in the respect of the tradition that we restored this palace of the XIVth century to make you live a unique experience. For 20 years, we have been at the service of our clients to help them discover Moroccan traditions in this luxurious and comfortable setting.
Pioneers in the rehabilitation of the old Riads of the thousand year old city, it is as enthusiasts of our city, of our cultural and architectural heritage and of the Moroccan art of living and entertaining that we decided to restore this Riad to its original splendour. Formerly the property of a notable of the city, this Riad was home to one of the most refined families of Fez. It is in the respect of the tradition that we restored this palace of the XIVth century to make you live a unique experience. For 20 years, we have been at the service of our clients to help them discover Moroccan traditions in this luxurious and comfortable setting.
- Answer and direct phone calls in a polite and friendly manner
- Welcome visitors in a warm and friendly manner, and answer any questions visitors have
- Maintain reception area and all common areas in a clean and tidy manner at all times
- Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
- Keep detailed and accurate records of visitor requests and of calls received
- Receive deliveries; sort and distribute incoming mail
- Take inventory of supplies and restock as needed
- Maintain the general office filing system
Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay- Process invoices, post checks to vendors and distribute employee checks
- Respond to guest complaints, requests and emergencies
- Reconcile all accounts in a timely manner
- Verify that all EOD work has been performed by other departments
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
Qualifications
- High school diploma or general education degree (GED) required
- 2-3 years of relevant experience in similar job
- 5 Star Hotel Experience is imperative
- Proficient in Microsoft Office
- Strong phone skills
- Demonstrated ability to read, write, and speak English, French & Arabic
- Comfortable multi-tasking and prioritizing tasks
- Excellent interpersonal skills
- Punctual with strong attendance history
Additional Information
Proficiency in Arabic, French & English; knowledge of other languages is a plus
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Job Detail
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Job IdJD1419593
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationFà¨s, Morocco
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EducationNot mentioned