Job Description

Full job description

As a Front Office Receptionist your role is to be responsible and provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

Welcome guests upon their arrival and assign rooms

Perform all check-in and check-out tasks

Manage online and phone reservations

Provide information about hotel, available rooms, rates and amenities

Respond to clients' complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Up-sell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Run and review daily reports/logs

Complete designated cashier and closing reports in the computer system

Accept and record wake-up call requests and deliver to appropriate department

Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change

Experience:

Previous experience in a 4 or 5 star hotel for at least 1 year is required

Requirement:

Active listening and effective communication skills

Flexibility to work in shifts

Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment

Job Type: Full-time

Pay: AED1,500.00 - AED2,500.00 per month

Language:

* Arabic (Required)