Job Description

Arabic females only.

Applicant

must speak Arabic and English fluently.

We are looking for a

female Arabic-speaking receptionist

, currently

residing in Qatar

, to join a luxury hospitality team in Qatar
The ideal candidate is

well-presented, polite, professional

, and has

at least 2 years of experience

in reception or customer service.

Key Responsibilities:

Guest Greeting & Seating:

Welcome guests with a warm, friendly, and professional demeanor as they enter the restaurant. Escort guests to their tables, ensuring they are comfortable and have everything they need for an enjoyable experience. Manage waiting lists and coordinate seating arrangements, prioritizing reservations and walk-ins in a timely manner. Ensure the restaurant's ambiance is consistently welcoming, with attention to cleanliness and orderliness at the entrance and seating areas.

Reservation Management:

Handle phone inquiries and manage reservations efficiently using the restaurant's reservation system (e.g., OpenTable, Resy). Confirm reservations, make changes or cancellations, and maintain an up-to-date guest list. Assist with special requests such as dietary needs, preferred seating, and celebration reservations. Ensure all reservation policies are communicated clearly to guests.

Guest Experience:

Address guest concerns or requests promptly, escalating to the appropriate manager if necessary. Monitor guest flow and anticipate peak times, coordinating with servers and management to minimize wait times. Provide information about the menu, restaurant features, and special promotions when necessary.

Communication & Coordination:

Maintain clear and continuous communication with the restaurant team, including servers, managers, and kitchen staff, to ensure smooth operations. Assist with coordinating large group bookings, special events, and private dining requests. Keep the manager informed of guest preferences, repeat visits, and any VIP or regular customer status.

Administrative & Organizational Duties:

Manage guest check-in and check-out, ensuring that guests are properly acknowledged and thanked for their visit. Handle the payment process for guests as needed, ensuring accurate billing and providing receipts. Maintain accurate records of reservations, cancellations, and guest feedback. Assist with maintaining front-of-house inventory, ensuring all menus, promotional materials, and other resources are up to date.

Maintaining Cleanliness & Presentation:

Ensure that the front desk area is always clean, organized, and welcoming. Maintain a professional appearance in line with the restaurant's grooming standards. Ensure the waiting area is comfortable, with seating arrangements, magazines, or other amenities for guests.

Customer Service:

Handle guest feedback, complaints, or inquiries with professionalism, working to resolve any issues to the satisfaction of the guest. Upsell restaurant services such as wine pairings, special events, and exclusive offerings.

Skills & Qualifications:

Experience

: Previous experience in a customer-facing role, preferably in a fine dining or high-end restaurant setting.

Communication

: Strong verbal communication skills and the ability to speak clearly and confidently with guests, colleagues, and management.

Customer Service

: Excellent interpersonal skills, with a genuine passion for providing a high level of service.

Organization

: Ability to multi-task and manage high-stress situations while maintaining a calm and positive demeanor.

Technical Skills

: Familiarity with reservation systems and point-of-sale (POS) systems is an advantage.

Appearance

: Well-groomed and dressed in accordance with the restaurant's dress code.

Languages

: Fluency in English is required; proficiency in additional languages is a plus.

Personal Attributes:

Attention to Detail

: Able to notice small details that make a big difference in the guest experience.

Team Player

: Works well with others in a fast-paced environment, and supports colleagues when necessary.

Professionalism

: Maintains composure and professionalism at all times, especially when dealing with difficult guests.

Punctuality

: Reliable and timely, ensuring shifts start and end as scheduled.
Job Type: Full-time