Welcome all visitors with a courteous greeting, answer enquiries, and direct them to the appropriate course or instructor.
Reservations & Payment Processing
Create bookings in our user?friendly system, confirm details, and securely process cash or card payments.
Accurate Data Entry
Enter and update customer profiles, booking details, and transaction records in the CRM and Excel logs, ensuring all information is complete and error?free.
Certification & Documentation
Prepare and file PADI certification paperwork, print course?completion certificates, and maintain organised digital archives for easy retrieval.
Media Management (Photos & Videos)
Download, back?up, and deliver guests' dive photos and videos--either via cloud links or USB--ensuring timely, high?quality transfers.
Daily Schedule Coordination
Liaise with instructors, boat crews, and transport partners to keep each day's timetable accurate and up to date.
Front?Desk Administration
Maintain orderly digital records (waivers, medical forms, receipts) and keep the reception area neat and well?stocked with brochures.
Product Promotion & Upselling
Inform guests about add?ons--such as photo packages, advanced courses, or equipment deals--to enhance their experience.
Issue Resolution & Service Recovery
Address guest questions or concerns promptly, escalating to the appropriate team member when necessary.