Job Description

Tips and Toes Middle East is looking for Receptionist!

- Receptionist

We are looking for a warm, professional, and service-oriented Receptionist to be the welcoming face of our salon/spa. The Receptionist will manage the front desk, handle client check-ins and check-outs, process payments, and actively promote services and upgrades to enhance the client experience and support business growth.

Key Responsibilities

Client Engagement

Greet and welcome clients warmly, ensuring a positive first impression. Manage client

check-in and check-out

efficiently. Handle bookings, cancellations, and schedule adjustments with accuracy. Provide clear information about services, promotions, and packages. Upsell and upgrade services (e.g., recommending add-ons or premium treatments) to maximize client satisfaction and revenue.

Cash Handling & Transactions

Process payments via cash, credit card, or other approved methods. Issue receipts, track daily sales, and reconcile end-of-day cash. Follow company policies for handling refunds, discounts, or vouchers.

Front Desk & Administrative Duties

Answer and direct incoming calls in a courteous manner. Maintain an organized reception area that reflects brand standards. Manage client records, maintain confidentiality, and ensure accuracy of data. Coordinate with therapists/technicians to ensure smooth service flow. Handle mail, deliveries, and other front-desk administrative tasks.

Customer Service Excellence

Address client queries and resolve concerns promptly and professionally. Provide after-service care information when necessary. Ensure client satisfaction from arrival to departure.
Qualifications & Skills

Female candidates only

Fluent in Arabic & English

(both spoken and written - mandatory) With or without UAE experience Minimum 1-2 years' experience in receptionist, front desk, or customer service roles Proficient in English; additional language skills are an advantage Computer literate (booking systems, MS Office, POS operations) Strong organizational skills and attention to detail Professional appearance with excellent interpersonal and communication skills
Job Details:

Working Hours:

9 hours + 1 hour break

Salary:

AED 3,500 + Commission
Job Types: Full-time, Permanent

Pay: AED3,500.00 per month

Language:

* Arabic (Required)