Job Description

Hotel receptionist job description and duties

Greet, welcome, and check in new guests Inform guests of policies during the check-in process Answer calls and direct calls to appropriate parties Relay information to guests, such as hotel rates, services, hours Make reservations, confirm reservations, and cancel reservations if needed Ensure guests are in appropriate rooms Answer all guest questions Field guest requests and relay to appropriate parties Verify guests' payment methods Deliver room keys, give guests directions to their rooms Maintain records of guest room bookings compute guests' bills and post charges Accommodate guests with extra pillows, cots, toiletries Send messages to guests Pick up mail, packages, and documents for guests Field guest requests both in-person and by phone Tell guests about local services, attractions, and dining options Meet with housekeeping staff regularly Create incident reports, daily activity logs, or other documents requested by management Book and schedule conference rooms Help with administrative and clerical tasks as needed Maintain a positive attitude at all times Help guests access the internet and WIFI Go over all guest payments and charges during check-in and check-out as needed Process credit cards and accept cash Tell housekeeping when clients vacate rooms Monitor guest's visitors to the hotel Enforce hotel rules and regulations Alert management of any wrongdoing or guest misconduct Report emergencies to the authorities Keep an orderly front desk and reception area Have you graduated from high school or have their GED Possess strong customer relations experience Have you worked in the hospitality industry before or worked with guests in some capacity Be proficient in Microsoft Office, Excel Understand the booking and payment systems most hotels use, or be willing to learn Possess strong mathematics skills Possess administrative skills Possess above-average writing and verbal skills Be fluent in English and possibly Arabic
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Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month