Job Description

Job Summary:

We are seeking a friendly, organized, and compassionate Receptionist to join our team at Paw Prints Veterinary Clinic. As the first point of contact for pet owners, you will play a vital role in creating a welcoming environment while managing front desk operations efficiently.

Other Key Responsibilities:

Greet and welcome clients and their pets upon arrival, ensuring a calm and positive experience. Answer phone calls, respond to emails, and handle inquiries about services, appointments, and general clinic information. Schedule, confirm, and manage appointments (including walk-ins and emergencies) using clinic software. Check-in and check-out patients, update pet and owner records accurately. Process payments, issue invoices, and handle billing inquiries. Maintain a clean and organized reception area and waiting room. Assist with administrative tasks such as filing patient records, sending appointment reminders, and ordering basic supplies. Provide basic information to clients about preventive care, vaccinations, or parasite control (e.g., fleas and worms). Coordinate with veterinarians and support staff on patient flow and urgent cases. Handle sensitive situations with empathy, such as distressed clients or end-of-life discussions. Occasionally assist with light patient handling (e.g., restraining pets for quick checks) or basic care if needed.
Requirements:

Previous experience in customer service, reception, or a veterinary/animal care setting is preferred. Excellent communication skills in English (Arabic is a plus). Strong organizational and multitasking abilities to handle a busy clinic environment. Compassion for animals and comfort working around pets. Computer literacy, with quick learning ability for software systems like ezyVet.
Key Requirement:

Proficiency or knowledge of ezyVet software (a cloud-based veterinary practice management system used for appointments, patient records, billing, and clinic operations). Training may be provided if needed, but prior experience is highly preferred.
Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month